"I never received my order"

I never received my order. Customer service interrogated me saying I must have not checked my mailbox or searched the post office (what even?). I cancelled my subscription because I’m not going to continue subscribing when I’m not receiving orders. They refused to help me without an active subscription, and then reactivated it without my permission. They ask for me to wait conveniently past the renewal date so I’d be forced to pay again in hopes of receiving what I originally paid for.

Avoid this company. It’s a scam.

"Received empty envelope"

Received empty envelope: I received my package, and after accidentally ordering from the wrong company thinking it was something different, I ended up placing an ordering in April 2021. I've already had the worst experiences with this company but this time I received an empty envelope. It's funny because that's the second time this has happened. I also never received an order before that so I think altogether I got 1 order successfully out of 4. Use some better envelopes than a paper one. What a joke!

"VERY POOR CUSTOMER SERVICE"

UPDATE - they JUST emailed me today. 2 years later, asking why I gave a poor review. I stand by my response.

VERY POOR CUSTOMER SERVICE
I emailed them about 5 times over the last month and have not received ANY REPLY.
Worst customer service I have ever experienced. I have cancelled my subscription due to this. They do not have a phone number so how are you suppose to talk to someone???

"Buyer BEWARE"

Well I should have known it was too good to be true right, you pay for what you get.

But what harm could 2.99 or so a month be right? AND you could cancel at any time.

WRONG!! I’ve asked for the last 2-3 months for my account to be cancelled and I’m told
I must do it myself within their platform/my account. Ok - no problem however whenever I go to do that I’m told my email address isn’t recognized. Funny, they recognize it every month when it’s time to charge and ship my order.

"I have been trying to contact you for…"

I have been trying to contact you for months now wishing to cancel my subscription and you guys have not responded and I have not even received anything from you yet you keep charging!!!! I WANT TO CANCEL SUBSCRIPTION!!!!

"Poor customer service"

Typically have smooth transactions, however, when an error was made with my order and an item I'd purchased was not shipped out, the customer service team was argumentative and tried to insist that there was no way that could have happened. They did thankfully agree to resend the item after a lot of inquiry! The underwear quality is also average, and starts to fray after a couple of washes.

"You are getting what you pay for"

Seen an advertisement on Facebook and ordered these for my girlfriend. I can't believe people are on here complaining over $4 underwear.

Is it the best quality underwear in the world. Not really. Is it an amazing deal for the price, yes. It's a good idea to throw away underwear every few months anyways so it's nice to get a few pairs every month and the styles are cute and fun and she enjoys getting it in the mail.

I don't mind paying the $4 a month to keep her happy. All you haters out there need to get a life instead of writing reviews about $5 underwear.

"Please fix the one flaw I have"

So far I really like knotty knickers.
I subscribe to the sugar and spice package and I’ve been enjoying them other than the fact that some of the crotch pocket things are sewed waayyy too far towards the butt, and trust me I’m not wearing them backwards which completely bothers me.

There was only one pair that sucked from the rubber, stretchy material they were made from.

If knotty knickers had a review page on their webpage I would suggest to fix the crotch pocket thing. And honestly if they don’t fix it I think I’m going to unsubscribe soon because when my crotch isn’t protected by that pocket it is REALLY uncomfortable and honestly will be the end of my subscription (even though I do kinda love my subscription)

"Low quality and shady unsubscribing options"

EDITED 2023-10: this company is so desperate to remove bad reviews that I just got an email 2 years after writing this review saying my review was going to be removed by them if I didn't provide full order number and my personal contact info. I just have. This review stays.


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I only received one month worth of panties before cancelling. The quality and fit was subpar but I figured that I didn’t pay a lot of money so that was to be expected. The truth is you can get much better quality underwear for the same price elsewhere. I guess what I got was cute. For this I give them 1 star.

Now for the very bad parts. First, one of the pairs I received was absolutely ridiculous. Frayed in places, bundles of cloth smooshed together on the crotch and one of the leg holes was sewn in half, leaving two forearms holes instead of one leg sized hole… unwearable. When I tried to return it, I saw that they do not accept return. So I have this absolutely useless piece of clothing that is only good for the garbage can and that I paid for.

Then, when I tried to unsubscribe, I noticed that they hid the button on purpose and made the whole process of unsubscribing very very difficult (which is probably why people are still being charged when they think they’ve unsubscribed). You need to click that you are unsubscribing several times and the last one is hidden on purpose. This is a really horrible way to do business.

I’ve never been so disappointed with an online purchase and company. So shady.

"Love it!"

Wow! I am so surprised by the negative reviews! I've loved every month so far.. I'm at 4 months at least. I've added extras onto my order because I've been impressed with quality.