"This company is a complete scam."

This company is a complete scam.
They send off sizes, but only offer to change your size for the next month. Next size is also off. They refuse to cancel subscriptions, only offering a 50% off coupon for a new order. Why would I want another pair of Ill-fitting, cheap panties? I keep asking for instructions on how to cancel. But they ignore these requests, continuing to offer a different size. Nowhere on their site is a place to actually cancel. You just get pushed in a loop of links that go nowhere. I canceled my auto pay on PayPal, but I want them to cancel my account and remove all of my information from their system.

"Cheaply made ugly panties"

The best thing about this company is their marketing. Though it's a great idea, I found the quality of the undies to be very cheaply made, unflattering, and downright ugly. I kept the subscription going for a few months because I enjoyed making fun of the products they sent me with my friends, but cancelled it since it became wasteful. Out of the 6 panties I received, 1 is slightly wearable. But it's loose where it should be tight and tight where it shouldn't be tight. Keeping in mind that I'm a 5'11'' 64kg female, I'm typically a size M and have never had such ill-fitting underwear.

"Terrible quality the worst I have ever…"

Terrible quality the worst I have ever seen. Not worth it at all.

"AWFUL!"

AWFUL!
I've been trying to cancel for over 2 months now. It keeps giving me a "third party error". I've been emailing customer support and they said there's nothing they can do. I have to cancel it myself. I've sent screen shots of the error message, and they just told me to try a different browser. Which I've done. Quality is garbage, Customer service is useless. Stay far far away.

"The styles are cute"

The styles are cute. The sizing is not. I am normally a large in allll other underwear I buy - my first shipment was WAY too big. I switched to medium. Was getting some pairs that were still too big, some too small. I had a subscription for 5 months and MAYBE got two pairs out of 15 that are wearable (and that’s being generous I think I chucked them all). None of them are comfy. No stretch, all the seams dig in. Just bad underwear.

"Not able to cancel, no help from support!"

I signed up for Knotty Knickers in December 2020, I ended up getting charged for 2 orders per month rather than 1. When I discovered this I attempted to cancel my order and I was not able to access my account at all, the site keeps telling me my email address does not exists even though I am getting emails from Knotty Knickers and I am still receiving orders and being charged. I have contacted support 3 times regarding canceling my account and I have received no answers or assistance. I do not recommend this subscription to anyone as it is impossible to cancel and support will not assist you in anyway. I am very disappointed and frustrated with Knotty knickers.
Rating a 1 star

"Poor quality with poor service"

This company has AWEFUL customer service, practically non-existent.

Everything is fine, until it's not all fine. As soon as you try and settle a dispute or discrepancy, you can't get a hold of an actual person. All you get are automated responses promising to get back to you, but nothing happens. Even after cancelling my subscription, they're STILL CHARGING ME.

Every time I try and send and email, they send the same automated response.

I've so sick of these poor quality companies!

"Time to cancel"

I've had a subscription for several months. Sizing was a bit all over the place. But I liked the ones that fit. Then a package wasn't delivered even though I was charged. Customer service said I needed to check the post office even though I've explained I use informed delivery and it never made it to the post office. I repeatedly asked for an update and nothing. Customer service ignores me. It's been 2 weeks since they last replied. Awful! I'm thinking cancel now, forget the money lost and move on. I see them shutting down.

"Badly stitched up hole."

Cheap quality, bad sizing and I just received ones with a badly stitched up hole in them. I sent an email with pictures and I'm waiting for a reply.

"Wonderful concept, terrible execution"

I love the concept and the positive body inclusivity the company promotes. However the sizing was bad, I’m a size 14 so went for L and the size was all over the place, sometimes they fit and others they were much too tight. The quality was so poor, after a couple of washes all of the elastic was sticking out and I’ve had to throw them in the bin. Avoid!!