"I have been trying to cancel my…"

I have been trying to cancel my subscription for months and I can’t do it. Contacting them doesn’t help either. Poor quality

"Never received the items I ordered"

Never received the items I ordered. Customer service and response time very poor. At this point in time, money has gone out of my account twice and I have received no item or follow up. I am waiting to cancel my account because I specifically got an email saying "don't cancel or we can't do anything about it". Then no follow up after. I feel like I just got scammed.

"Terrible customer service"

Terrible customer service, they refuse to cancel my subscription. I've tried multiple times on their website but they keep charging me. When I try to speak with customer service I'm told to use the site to cancel 🤦🏼‍♀️ I don't want your crappy product, they all fall apart. Buyer beware, they will charge you for months after cancelling.

"2 out of the 3 pairs are unwearable"

2 out of the 3 pairs are unwearable. I am trying to unsubscribe for 3 weeks now but no one is getting back to me. Horrible service ! I would not recommend this company .

"Product so bad it can't even be worn + non-existent customer service."

On 3 underwear I got from them, 2 wear unwearable due to the fabric being too cheap and stretchy and the the 3d ripped the second time I put it on. Their underwear is cheaper than what you get at the dollar store and their customer service is non-existent. They litterally waited 3 weeks to answer my email to make sure the next subscription would be deducted before cancelling my account.... They are scammers and should be avoided.

"It’s a scam!!!"

It’s a scam!!!! Try booty bag instead!!! I’ve been trying to unsubscribe for about a week now!!! Fake ass website!!!! Trust me don’t use it. Good concept but stupid website!!!

"Awful :("

If I could give this company a 0/5 stars, I would. I ordered a monthly panties subscription and was very excited since I can’t get new underwear due to the pandemic. After waiting 4 weeks, they did not arrive even though the company said a week and a half would be when they showed up. I waited since the pandemic has slowed the mail down considerably. One major frustration was that the company does not provide tracking and just an ‘estimated delivery’ window. I messaged customer service and never heard anything back! It is 6 weeks and the panties have not arrived and I have unsubscribed from their service. Just disappointing!

"Horrible customer service!"

Horrible customer service!! Ordered 6 pairs got only 3. Sent an email they requested pictures of what i received. Once I sent them the pictures their response was


Support (Knotty Knickers)
Feb 15, 2021, 2:51 PM EST


Hi there,

We are so sorry to hear that.

We have verified with our fulfillment team and our CANADA POST rep that it is not possible to have shipped an envelope without the proper items. You will notice the weight on the label that indicates it was0.7lbs. If a package was shipped below or more than the weight paid for, CANADA POST would not ship it out as the postage does not coincide with the rate paid. So there would be no way that CANADA POST could ship a weighted envelope with the incomplete item inside.

Also, our rep has mentioned that if the contents fell out during shipment, or that the envelope was damaged or opened up, they would bag the envelope and stick it on a CANADA POST damaged sticker on the CANADA POST bag to file a claim with CANADA POST.

We'd recommend contacting CANADA POST or your post office to see if they can make a claim for you!

! This is ridiculous!
Horrible customer service!! They are a scam I tried to cancel and got an automated email and no response!

"Save Your Money & Buy Better!"

Ordered for the first time in October for a set of 3 panties on subscription. Order no #21208

- Price was good, sizing was very inclusive and international delivery costs were low too. They took 2/3 weeks to arrive from USA to the UK.
- The packaging is pretty poor and very bland, a plain paper envelope and plastic wrapped panties with the brand logo on.
- The panties all felt lovely and looked pretty. One pair arrived broken and completely unwearable however sizing seemed great and the two other pairs fit well.
- Emailed a photo over and within minutes had a reply saying sorry and that a replacement will be sent with my next order.

Ordered again on Black Friday. Order no #22578

- Again the order took 2/3 weeks to arrive, no replacement pair arrived to make up for the previous broken pair even though I was promised a replacement.
- I purchased the same size as before yet 2 pairs were very tight.
- The one good pair from the latest order have frayed on every edge after wearing them for the first time within a morning!

I haven’t raised the issue of the missing replacement as I won’t be purchasing from this company again. I haven’t had a good experience with them and to be honest was disappointed with the pantie quality.

"Good quality!"

Good quality!! It took 10 day after they charge me to recieve my underwear