"Awful quality"

Awful quality, awful sizing, terrible styles nothing like advertised. Don’t waste your money, ridiculously slow delivery to the UK as well!

"Not worth the effort"

Really easy to sign up, but so difficult to cancel. 4 emails in and still not cancelled, so very frustrating. Poor customer service.

"Terrible sizing disparity and descriptions"

The smalls were TINY and constricted my hips and butt, like it wouldn't actually contain my cheeks.. but the medium is way too big. The mediums all LITERALLY sag off of my butt, but fit perfectly on my hips. The difference between the two sizes is astounding. This size is not going to fit you unless you have (proportionally) either really long hips or a big butt. This wouldn't be an issue though if their sizing chart were remotely accurate, cause at least people would have the option of finding that out before ordering. Stuck with it for 3-4 months before finally just cancelling.

"Terrible excuse of a company"

Terrible. I see alot of others are dealing with my same issue. My package was "lost in transit" , which, okay it happens. But I am moving. So I asked for my address to be updated. 12 days later I get an email stating they cannot as they have already processed my package re shipment and cannot change.
I contacted them on Facebook where they say the social media and customer service are completely separate.
I still haven't received a package, a refund or assistance from Knotty Knickers.
Terrible excuse for a company - don't let them take your money !!

"I’m surprised to see so many bad…"

I’m surprised to see so many bad reviews on here. I’ve had subscription for about 4 months. It’s so exciting to see what I get every month!! I’ve been impressed with the quality, every pair I’ve received have been super cute and the sizing is consistent... which for a bigger curvy women is a pretty big deal!

"Inconsistent quality"

I have had the subscription for about a year, recieving a package bi monthly. It takes WEEKS to get your order after they charge your card. Sizing and quality are inconsistent. Sometimes quality is good, sometimes not. Sometimes sizing is accurate, sometimes not. I have tried to cancel my subscription multiple times and it always freezes when trying to cancel so I finally emailed customer support. I got a poorly written email back saying sorry you will have to cancel from the website and questions about why I want to cancel. Buy your underwear from a store. It may be more expensive but less hassle will be worth it. I will be reporting to the Better Business Bureau.

"Aweful"

Never got my order, wrote them and now they are ignoring me.

"Awful customer experience."

My subscription started off really well.
However after around 6 months of having them monthly I didn't receive my monthly parcel. Not a problem, there things happen, right? I've emailed numerous of times, I've spoke to them on facebook and instagram messenger and now they are point blank ignoring me and have even blocked me from commenting on their posts after deleting my comments even though I was not once rude to them.
I've cancelled my subcription and will be finding someone else to sunscribe with. I will also now need to go through my bank for a refund. Awful company, obviously only care about their money and not about their customers.

"Low quality"

Low quality, most of them I am not going to wear because they are not comfy. They tell us we can write them to ask for a specific one, but they never answer (I wrote twice). Go buy panties in real store, they might be more expensive but you are really going to wear them.

"They don't fit"

They don't fit, and are very thin, flimsy fabric. I'm glad these are great for so many people. I ordered, plus some extras due to overwhelming enthusiasm on every ad I saw. However, nothing fits properly (6 pairs of panties, and a bra) and I can't wear any of it. I've definitely been lied to about no comments being removed from their FB page, as I'm posting repeatedly, hoping for some help, and my comments are being deleted. I can't leave a review on the website due to getting a 'page not found' message. Understandably the items can't be returned, so I asked for a refund. I've emailed repeatedly, and told them several times I hoped not to have to make this public. Responses were:
- We have noted down to include a bonus pair in your next subscription to compensate.
- We can offer you a one-time discount of 10% off plus shipping on your selected package in your desired size.
- We can offer you a one-time discount of 50% off plus shipping on your selected package in your desired size, and a one-time discount of 10% off plus shipping on your selected package in your desired size for Knotty Extras.​
... The email writer also assures me they verified with page Admins that no negative comments are ever deleted. All I want is a refund and I will donate the items (they're clean and were only tried on over leggings).