"Very fast replacement of a missing…"

Very fast replacement of a missing part.
Good to be able to pick up the phone and speak to a very helpful person.
Couldn't ask for more.

"Terrible customer service/refusal to honour warranty"

Terrible customer service. I purchased a shower tray earlier this year which cracked after only a few months use and they have refused to replace the item. Having spoken to some bathroom fitters, they are stunned by the response I have had.

"Very prompt helpful reply but we'll see…"

Very prompt helpful reply but we'll see if there advice follows through when my plumber comes to fit the part.

"Do not be fooled by this companies 20…"

Do not be fooled by this companies 20 years warranty they do everything not to honour it
I have a shower head that is split after 2 years I have sent all the pictures requested so they can clearly see it is there product with a manufacturing fault but still they will not honour their warranty this has been ongoing for months with no resolution in sight ,stay well away from their products

"Fab service 100%"

I had to replace a tap cartridge. I contacted the makers and the service I got (Gina) was second to none. Trust me I’m the first to stamp and shout when customer service is poor and due to the age of the tap I was expecting a drama. I never got the opportunity to do that. What I got instead was a customer service operative who cared about my issue and dealt with it very efficiently. Top draw service all round. Brilliant

"helpful support from mark harrison on…"

helpful support from mark harrison on the customer service team!

"I had an issue with our shower and the…"

I had an issue with our shower and the technical team at Hudson Reed couldn't have been more helpful. I spoke with Joe and Gina. Also worth saying that I didn't have to wait in a queue forever to get assistance

"Dripping shower unit"

Had Hudson Reed shower unit fitted around 2018. Shower now drips constantly when turned off. Just needs a new cartridge but they have changed suppliers so can’t get a replacement for the cartridge as the one the support desk told me to get didn’t fit . The company now won’t help as I can’t supply them with the original paperwork for the purchase of the shower. Now faced with having to replace the whole shower unit at a cost of several hundred pounds when all I need is a £25-£30 cartridge

Received reply to my review about my Hudson Reed shower which states they will replace the shower unit if I can provide them with the relevant paperwork. They obviously didn’t read my original review as I did say I didn’t have the paperwork. I have provided pictures of the shower with the name of Hudson Reed clearly shown. The unit was installed 6 years ago and should have a 10 year warranty. Really don’t know what else I can do. The plumber I used has now retired but I know it was purchased from suppliers in Basildon Essex. Have contacted them but as this was over 6 years ago they can’t help.
This has all happened because you changed suppliers. I am not bothered about a whole new shower. I am quite willing to purchase a cartridge but this option has been removed by you by changing suppliers.

"Excellent service on warranty claim "

Fantastic service after a tap purchased two years ago started leaking.

Under warranty a replacement was offered and sent within 2 days.

Exceptional service would highly recommend

"Customer Service "

Phoned up for information and was greeted by a very helpful and friendly Lady called Millie who was able to provide all the information I needed. Also Chloe sent me a follow up email straight away so I could proceed with my enquiry even faster. thank you both for a great customer service experience.