"Weeks trying to deal with the simplest…"

Weeks trying to deal with the simplest of issues, supplied bracket was too short for the task.
Initially contacted them by telephone early in October to report the connecting bracket for their WRSB250 Wetroom Return Screen was too short. I explained I had two sets of these, one was fine, but for some reason this one was too short. I expected to be provided with a replacement during the telephone call, however, was requested to provide purchase details and photos which I did. The photos show what I had described, however, I was requested to provide addtional photos from a wider angle, which I did. I was then asked to measure the glass screens just in case the bracket wasn't in fact too short, it might be the right size, but perhaps the glass screens were too long and I hadn't noticed. I had informed them I had two identical sets, one of sets of screens already installed perfectly well with the correct length of bracket but they somehow though I was stupid enough that perhaps the screens may be a different heights I had told them over and over and over this bracket was too short. I must confess my final emails were rude, but how many times do you need to tell someone the simplest of things, when you have explained it all over and over already, it was unbelievable, genuinely the worst level of support I have experienced, no exaggeration.
Now they won't deal with me, because I was rude, can't believe the time I have wasted dealing with these people for the simplest of matters, unbelievable. Almost forgot, I spent four thousand pounds on their products for my house renovation.

"The product is rubbish for this price and poor customer services."

I thought it was good, but the customer services are extremely poor. The lady were arguing with me, and did not let me speak. She would ask a question, and before I could finish my answer, she had answer my answer. I told her it is design fault, as the head and hand held is at so opposite position, so the shower head had less hot water than than hand held. She blame on handsets, but I removed both headset, etc so there is no blockage to blame. Then she blame the boiler. I said it is megaflo and then she blame the temperature. I said the output temp is 60c. I told her if I swap the head and hand held and if it is hot, then what happen, will you admit there is a design flaw. Of course she did reply to my answer and went off blaming my boiling system etc.
Likewise, why have female connector when the pipeworks are female, waste money to buy connectors.
I will not buy this product again and I hope it last longer than my last one which were 7 years.
She does not listen to customer and predicts what we will say. Will not admit her product has fault. Pointless phoning in for help. Best not to buy this product, stay away.

"Incredibly poor quality kit"

Incredibly poor quality kit. I have been fitting bathrooms for 20 years and this Hudson Reed shower screen is as bad as they come. I once agreed to fit a direct from China seconds screen and this is on par with that. There is a very obvious large chip to the glass that has had a very poor attempt at a repair. This could not pass even the most rudimentary check. All the runners are poorly molded. It is not even the correct size. Absolute rubbish.

"still in a que....."

at time of writing of been in a que to talk to somebody for 14 minutes to which the recorded message says to email them only ive done that 3 times already with no answer so slow if this is how they preform at answering the phone i dont hold out much hope

"Their website promises quality and…"

Their website promises quality and durability with a 20 yr guarantee and a commensurate price tag for a fancy mirror! In reality the mirror silvering was failing within 12 months and clearly not fit for purpose as a mirror in the bathroom.
Hudson Reed claim that it is really only a 12 month guarantee in the small print somewhere overriding their big statement of 20 years.
Clearly a firm not to be trusted and one to be avoided.

"Purchased a hudson reed bathroom basin-…"

Purchased a hudson reed bathroom basin- Bas081- two years later it started to show a small"blister" . Had a FIVE year warranty so contacted h/reed and was told it's a ceramic basin and the cause must have happened when something was dropped on the basin.
its POYLMARBLE so how does dropping an item cause it to lift?
Warranty not worth having -AVIOD this company

"Après un article arrivé non…"

Après un article arrivé non conforme,plus grand que commandé,le service après vente nous a immédiatement contacté et nous a permis de trouver une solution .
Ils ont été extrêmement réactifs,avec de nombreux appels et échanges en français (malgré malgré la commande sur un site anglais )
Nous sommes satisfaits de la solution trouvée .
Florence Zaroukian

"Company imports products only"

Company imports products only - cannot supply spare parts for Shower enclosures. Very poor stick with actual manufacturers...

"last year purchased a 1440mm Double…"

last year purchased a 1440mm Double Cabinet & Basin Code: QUA002regards for over £500
unit has stained on the basin when a medication bottle spilt
unit is not fit for purpose as is not sealed properly
the company sales the unit with 5 year warranty but they do not cover staining from spillage -- not sure what they cover and if their warranty is worth the paper printed on-- well actually is not as is now all paperless
avoid products from this company

"Very poor quality"

Very poor quality. Bought a mixer tap (HER 315) that started to leak after only 2 years. Customer service told me to replace the cartridge but tap is still leaking after correctly replacing the cartridge. Very disappointed.