"Disastrous product and technical back-up"

I was called out to repair a Hudson Reed Topaz Traditional Three Outlet Push Button Shower Valve which we did not install. Initially we had problems with the water outlet and wanted to undo the brass nut on the check valve filter. This nut seems to be a special size which I couldn’t get and when I requested a socket or spanner from the Company they laughed.
The Technical backup was non existence I personally don’t think they have a clue, they pass you from pillar to post with stupid suggestions which culminated in Deb telling me ‘we do not have or need special tools’ so how can a trademan undo this special nut? It is so easy to put a tool within the packaging of the shower, as other Companies do, because we feel check valves are constant problems.

In conclusion, do not even consider a shower or anything to do with Hudson Reed, stick to well known brands which have served us well for 50 years.

AVOID AT ALL COSTS.❌❌❌‼️‼️🚫

"Avoid"

We have the tec lever shower mixer set. The cold tap stopped working (the grooves on the cartridge wore away so that the lever couldn't catch on them) after around 4 years. Despite apparently having a 20 year guarantee, the technical/customer service department are next to useless. Seemed completely uninterested and advised us to buy a replacement cartridge, which ended up being far too big and so didn't fit the tap. They clearly have no technical knowledge about the products they sell. Admittedly the taps look great but they are absolutely not worth the money. Avoid avoid avoid.

"Hudson Reed 3 door mirror bathroom cabinet"

I bought a Hudson Reed 3 door mirror bathroom cabinet because it was the right size for the space. I regret this now.
Firstly - design. Weighing in at over 40kg it is too heavy and hangs from only 2 lightweight wall cabinet fittings.
Secondly - packaging. 1st cabinet arrived on a pallet but one of the mirror doors was broken and the end panel fittings had pulled out of the particle board. It looked as it had been dropped. Replacement arrived with a chipped mirror door. The packaging is very flimsy and inadequate for the stresses of shipping. Add in the weight and it becomes a difficult item for delivery.
As it was a day before lockdown I ended up cobbling together a workable cabinet by using an undamaged door from the 1st delivery to mend the 2nd.
Not satisfied

"In response to Sean"

In response to Sean, and Dee McHale we are disappointed here at Hudson Reed that you feel you have had a bad customer experience. I would like to speak with you directly if i could so we can resolve this for you and prevent any further instances. If you call our helpline on 01422417110 and ask them to transfer you to Tony Firminger QA Manager we can discuss.

Kind regards

Tony

"Bought a Hudson Reed Grey sink cabinet…"

Bought a Hudson Reed Grey sink cabinet quality wasn't the best seemed all out of Shape, but they say this is due to transport. 5 months later the coating on the doors are coming apart. Contacted them and sent the photos and guess what it's my fault water ingress. Asked them for the testing information. No answer from them so not sure if the chip board is water resistant. Very poor customer service and quality. They did offer for me to buy more doors but would be charging me. Don't go buy the old saying buy cheap buy twice. Buy expensive and buy twice from hudson reed. You would think that a bathroom item would be water resistant

"Hudson Reed Topaz taps"

Hudson Reed Topaz taps
DO NOT WASTE YOUR MONEY
Would have given this product zero stars had it been possible.
They are designed for both crosshead and lever tops so work in opposite ways - fine for levers but extremely annoying for cross head taps as they work in the opposite directions and you end up soaking yourself every time you turn one of them off. The manufacturer's technical assistance is non-existent (they virtually say tough luck but we'll sell you levers) so the only thing you can do is to get replacement valves which work in the correct direction (but manufacturers won't give you the code for the correct type) costing yet more money.
Can't warn you off these enough and only wish I'd read up properly before buying. I'm getting rid of my brand new and expensive taps and won't even sell them on as I wouldn't wish them on anyone else!

"We purchased our bathroom fittings from…"

We purchased our bathroom fittings from Hudson Reed 15 years ago. We have just developed an issue with shower controls and I phoned up and asked for some help. I spoke to Phil, who couldn't have been more helpful and patient. My issue is now solved, new part ordered and his help was invaluable. 5 Stars all the way for product knowledge and customer service.

"Appalling customer service"

Having bought a lot of Hudson Reed products for our last bathroom (toilet, basin, floor standing mixer tap and basin tap) several years ago, we decided to buy virtually all Hudson Reed products when renovating the bathroom in our current house. This was a mistake as their Customer Service and willingness to help with spare parts or technical matters is atrocious.

In summary an area of white gloss flaked off one of the drawers of the basin unit during installation and I simply rang to ask whether a. is it possible to acquire a replacement drawer front or b. is there a white gloss touch up product that HR could recommend to cover the small area.

I was immediately shot down and advised that HR don't do spare parts and don't have any white gloss products. I hadn't even given HR the product code for the unit at this point!!

They refused to take any responsibility as manufacturer, instead repeating that any damage had to be reported within 72 hours of delivery. If it was a manufacturing defect it was not apparent during inspection.

I have since used a white gloss touch up product found myself which covers the area up 'okay'. However after spending hundreds of pounds this time and hundreds of pounds for our last project I will avoid buying any products from HR ever again.

Also the toilet seat buffers for our toilet costing more than £350 just fall out.... Clearly a manufacturing defect.

"Parfait le service après vente et à l…"

Parfait le service après vente et à l écoute et réactif

"Don’t Waste Your Money!!"

I purchased a WC and Basin Unit from their Apollo range thinking I had bought a quality product. An impression gained from their glossy web site. How wrong can you be!

The WC unit was of only reasonable quality but the Basin Unit was unbelievably poor, in a number of ways.

There was no means of fixing the cupboard to the wall. Wall brackets where provided but the mating adjustable brackets for the cupboard were not. It soon became apparent why, there was nothing to mount them too! In the end I had to add a piece of timber to the open back of it to allow both for screwing it to the wall and to support the basin. As sold there was no support for the rear edge of the basin or any method of attaching it to the cupboard.

Additionally, the back edge of the basin overhung the back edge of the cupboard. This stopped the cupboard from being screwed flush to the wall. To overcome this problem I had to use a router to remove 6mm from the front cross rail to allow the basin to come forward enough to make it flush with the rear of the cupboard. It shouldn’t be necessary to do this, especially when it requires the use of specialist tools. The basin should fit the cupboard!

This all smacks of poor design and poor manufacture leading to abysmal quality.

I have worked in British industry for over 45 years, a large proportion of it in a senior design management role. In all that time I have never come across such poor design and integration with parts not fitting to each other as intended. It’s just incredibly shoddy.

I can also confirm that their customer support is very bad. They accept no responsibility and make lame excuses why parts are not as expected.

Save yourself a lot of bother and money and buy from a reputable suppler.