"I could weep"

I could weep. We fitted 3 new bathrooms with Hudson Reed products in 2019. All 3 hand held showers drip. 2 overhead shower heads have literally blown off on being turned on hitting the shower occupant on the head. We’ve taped over the valve with a sign say ‘ do not use DANGEROUS’ I’ve had to replace one sink tap which endlessly dripped and Hudson Reed didn’t even reply to my email. . The equipment is all loose and, I now see, cheap, of low quality and a huge expensive mistake.
I need a H R qualified plumber to come and see for themselves. I spent thousands and less than a year after installing Hudson Reed products the majority are degrading and causing water ingression through a ceiling amongst other incidents.
Please could someone help me get my money back so I can install quality bathroom equipment.

"Hudson Reed Poor Quality Chrome"

We have moved to a 10 year old, we’ll maintained, 4 bed house in a soft water area. We have 2 HR monobloc taps with badly pitted and blistered levers, in different parts of the house. I have sent numerous emails with photos to their technical departments and today, during my phone call, I was finally told the lever spare parts are “not available”. When I questioned “not available” wondering if they were maybe on order and awaiting a new supply, he just reiterated “not available”. To which I finally ascertained they were discontinued and that they consider that these tap spare levers had been cleaned with something inappropriate. Now I cannot say what they were previously cleaned with before we bought the property, but it is strange that all the other taps in the house which has two bathrooms, cloakroom, a utility room, kitchen and en suite and the other taps are pristine and unblemished.

I would respectfully suggest you choose a different supplier with a better product and customer service attitude.

"5* products, customer service and delivery. Happy customer!"

We purchased a shower tray from Hudson Reed after the one we previously had installed snapped in the middle and began to dip. We were so overwhelmed with the quality of the Hudson Reed shower tray we since went on to kit out 2 further bathrooms entirely in their products. Excellent quality, excellent delivery and economical pricing. Would recommend them to anyone looking for bathroom products that won't need replacing!

"Avoid this company and its products at…"

Avoid this company and its products at all costs. The quality of the items they sell is extremely lacking. We are a small developer and decided to install their bathroom taps and showers into 7 houses we have recently built. I have regretted that decision ever since we made it. Five of the taps have failed and the onwards customer support from Hudson Reed has been atrocious. They have ducked and dived to try and avoid accepting responsibility for the faulty taps, and this is for taps that weren't even cheap. They just repackage cheap chinese knock offs and take no responsibility for failures or warranty claims if anything goes wrong with the product even a couple of months down the line. AVOID AVOID AVOID

"Don't buy from Hudson Reed"

Don't buy Hudson Reed taps! I have just had a tap fitted in my bathroom which had been left over from a property refurbishment I did a year ago. The tap was still in the box and hadn't been used or fitted or even taken out of the box. My existing tap had been dripping for a while so I decided to replace it with the Hudson Reed tap which then dripped worse than the one I'd replaced. I was told that they weren't prepared to do anything about it even though it was obvious the tap was faulty and was advised to buy a new washer. I wrote to their technical department who eventually wrote back very rudely by somebody called Deborah telling me the number of the washer and that it would cost a further £32???
They are a shocking company, with a shocking customer service attitude and I wouldn't recommend them to my worst enemy.

"Hudson Reed - taps too special to be cleaned. Seriously!!"

Hudson Reed taps are not fit for purpose. To anybody who may be thinking of buying one of their bathroom taps, please note that you are permitted to clean said taps only with hot water and a cloth. Under no circumstances may you use a bathroom cleaning product formulated to clean bathroom taps to clean Hudson Reed's very special bathroom taps. If the chrome is defective on one of their taps, as is the case for one of mine, they will not remedy the problem if the taps have ever been touched by anything other than water. Apparently their taps are simply not built to withstand the insult of a bathroom cleaning spray. Under no circumstances will their embarrassingly bad customer services department consider that they simply have a defective product, even say if you have bought multiple taps from them and only had a problem with one of them. It is a wonderful get out of jail card they have created for themselves. You kind of have to admire their brass neck, if not their chrome taps.

"Terrible built quality!"

We bought a HR basin unit through Victoria Plumbing, 1st one has a chunk off on the side , another chunk off the bottom and two of the drawer supports had the screws coming out. The replacement unit has two breaks on the bottom, probably over tighten on assembly and one of the wall hook mechanisms has a bad adjustment screw, it won’t move!!

We are waiting for the 3 replacement unit, hopefully 3rd tome lucky!

Note, the units and draws seem to be really good quality it’s just the built quality is awful.

Ok the 3rd unit just arrived and guess what , it’s damaged at the bottom on two side, they really need to look into who is putting these units together, it seems like they are using a impact driver!!!! Why don’t they check the unit before it leave if it’s a replacement!

"Bath tap leak behind wall - £100s of damage"

Terrible, cheap product. Nut cracked 8 months after installation causing damage to our ceiling and £100s of repair. Purchased through Wayfair. Wouldn't touch this brand ever agian

"Leaking bath taps"

Have a set of bath taps that have been leaking from under the tap resulted in a full on burst that went under the bath and resulted in the water pipe being cut off from the actual tap base as plumber unable to disconnect taps. How can you actually disconnect the tap with out pulling out the bath

"Hudson Reed Poor quality and advise"

Technical support supplies useless advise for poorly designed Taps! We now left stuck with a shower nut that we can’t remove to change the valve??? Tried adjustable spinner, lime scale remover, WD40 and even had a plumber around that can remove the nut! The Kit is only 3 years old! ANY genius ideas to remove the nut???

23/7/20 - still not resolved by technical team...