"Corroded and leaking radiator."

I bought a radiator from them that started leaking and showing signs of corrosion just outside the warranty period. I reported this to them, pointingbout that the corrosion must have started within the warranty period. They responded that as I informed them outside warranty period they could be of no further assistance! Appalling customer service.

"HR IMPROVEMENT NEEDED"

Hi HR
We love our bathroom furniture, units are sturdy and look as new 4 years on.
However, my concerns are that the taps and thermostat shower bar Chrome has really corroded, we have tried so many items to remove the water mark's and staining.
Our other concern is that the thermostat failed within the first two years but due to buying through a company that did the refit we never received the original receipt so were informed that the guarantee was invalid.
I feel that like a lot of people, I'm not a plumber or bathroom fitter so found it easier to purchase items and instruct the company to fit for us, believing that this would be best,however this was not the case.
HR - I FEEL THAT IF YOU EXTENDED THE GUARANTEE TO "3RD" PARTIES THEN YOUR RATINGS MAY IMPROVE.

"Terrible Service , New item no fixings"

I purchased a Hudson Reed Head 48 via Victoria plumbing last week and the head came with no fixings and the threads to connect the water pipes were loose. I spoke to them( HR ) and they said we should have two large brass nuts two large brass washers and two large rubber washers the lady said contact Victoria plumbing tell them it’s assembled faulty also. I did and they sent a replacement and these parts were not there again. So on Thursday my husband spoke again to Hudson Reed told the guy the story he looked into the technical side of things said yes you should have these they should come assembled. If they did the wall plate would be attached and then the whole thing wouldn’t fit into the packing box they come in. Nevertheless he took my husbands number and we’ve not heard back. In the meantime the web chat is I started on Tuesday about the item responded and so I told them the story and today is Tuesday the 16th and I’m sat on a shower head I cannot fit. I’ve went back to Victoria plumbing to ask them to chase and I’ve had to chase them for an update and they just say they’re waiting to hear. I mean how hard can this be, I’ve had tradesmen fit the pipes for this shower head so I cannot change it the tiler is now here and I’ve an expensive bathroom item supposedly from a luxury company that I cannot fit. How hard can it be to send nuts and washers .... you know the things I’m meant to have. Terrible service

"Bought exposed Topaz Thermostatic valve…"

Bought exposed Topaz Thermostatic valve and riser kit from victoria plumbing. The quality seems good but as there is no adjustment in the T piece at the top of the riser it is impossible to get the riser parallel with the wall. This does not look good and does not seem right also cant think of a fix. An adjustable T piece would solve the problem -shame.

"Hudson Reed bathroom furniture is a joke"

We purchased Hudson Reed bathroom furniture from Victorian Plumbing for our en-suite and to say we are disappointed is an understatement. We unboxed the vanity and wall units only to find that all the items had some form of issue, the vanity had missing veneer and the wall unit was scratched on the side. It was not a delivery issue because the boxes were fine. We complained to Victoria Plumbing and they dispatched new units however when these arrived they were in worse condition then the first batch one unit was in bits. The company clearly has none or little quality control, I certainly will never buy there products again.

"20 year guarantee is a fraud"

We refurbished and extended our house three years ago and bought mostly Hudson Reed fittings (based on what seemed like a fantastic guarantee) for the bathrooms with the exception of a Grohe valve for our ensuite shower. We have two wall mounted taps installed - one in downstairs toilet - the chrome has bubbled and corroded on this one. The second wall mounted set in the family bath have become loose - which we managed to tighten up ourselves and then this suddenly started leaking - husband has had to fix this again today. The tap levers have never sat square or symmetrical and in order to replace these taps we would have to remove a large section of painted bathroom panelling as the valve sits behind this. We have deck mounted taps next to our basin in ensuite which we had to contact HR about just after installation - they sent a random part to be replaced in response - which we haven't bothered even attempting to fit as HR don't seem to supply very detailed installation instructions and we aren't willing to pay for a plumber. The 20 year guarantee is a fraud. These products don't stand the chance of lasting 20 years and submitting a claim is near impossible - and even then they won't replace like for like - just send random spares..

"Poor products poor customer service"

I ordered this for my shower room, when fitted the seal does not touch at the top or the bottom, but touches in the middle which tells me that the trim which the seal is attached to was not fitted properly. When I emailed them with this issue there response was to hit it with a rubber mallet and a piece of wood. Reluctantly I done this as it seemed like this might solve the issue. I emailed again and told them it didn't work, the response I then got was "the method should work as the chrome seals are meant to move, you may need to hit a bit harder" If the glass shatters which is a possibility I'm sure the cowboys at Hudson Reed would tell me that I hit it too hard. Avoid if you're looking for a decent product or decent customer service.

"Good customer service from Tony today"

Good customer service from Tony today, following a couple of emails I called today and my issue was resolved swiftly, very thankful as home schooling and so short on time at the moment !
Heidi

"Customer service is non existent."

Customer service is non existent with Hudson Reed. After emailing them a year ago with a basin tap which was 2 years old and had gone green and the metal was bubbly, they asked for proof of purchase. Which I supplied they very promptly sent me the wrong tap a bath tap not the basin tap then the problems began I asked them for a returns slip they told me to put it the original packaging and put return to sender I explained that the box it came in was falling apart and I had thrown it away. A few weeks later I was told that they would refund me my postage. They said they would send the basin tap when they received the bath one back. Eventually I received the postage refund and then I waited and waited but nothing. I finally found a phone number for them and rang them to be told the tap is now discontinued. It would have been available last July the lady I spoke to said after going through all the emails she couldn’t understand why the tap had not been sent to me. Offered a replacement but as I pointed out it would not match the original bath tap. Could not offer a refund as we bought it from Victoria Plumb I now have to contact them to ask for them to request a refund from HReed then VP will then refund me. As of with a lot of things in this COVID times things are slower than usual, but this is not on. I would not recommend this company. As we now have to replace the original bath and basin to get them to match. Thank you HUDSON REED for nothing.

"Hudson Reed Warranty. What warranty?"

Two years ago we bought a toilet from Hudson Reed which we were pleased with. As a result of this experience, when we moved house and needed to replace the shower rooms and cloakroom sanitary ware we decided to buy Hudson Reed again. I must add this was against the advice of the plumbing company, as they’d had previous poor experience.
We purchased 3 x Hudson Reed close coupled toilets and seats, 3 x basin and pedestal, and 3 x (quite expensive) mono bloc taps. 2 sets were fitted in the new shower room and en-suite and both were fine for about 4 weeks, then we noticed water around the base of the en-suite toilet and upon investigation discovered a hairline crack in the glaze below the water line. Then what should have been a straight forward warranty claim became email ping pong and phone calls. In short we were accused of lying, of having dropped something heavy in the pan, ( no indication of impact damage anywhere), anything except taking any responsibility for a product fault. Because of timing we eventually had to order another pan, at our own expense, which arrived smashed and subsequently had to be replaced again.
We now have a dripping tap but I’m not even going to bother trying to claim on the basis that life’s to short to deal with Hudson Reed.
My advice to any prospective purchaser would be to avoid.