"Zero support for the simplest of spare parts -"just buy a new one"!"

Although Hudson Reed sell taps with a 10/20yr warranty they don't support the product that long or have knowledge of the spare parts required before that time is up!
Paul in 'technical' seemed pretty disinterested, stating taps are obsolete despite being available from retailers. Suggested I find my receipt from 8 years ago or buy a new bath mixer set (£200+) as HR don't supply or even know about the tiny (5p?) O-rings that they use! Really! A basic small O-ring? No record of the sizes used even. Records shredded ala Banksy? One would expect better.
If you're going to buy a premium product at a premium price expecting longevity, I suggest you buy from another manufacturer unless you want to replace the whole unit for the sake of a 5p washer!
P.S. Notable that, as at this point in time, 3 of the 4 five* reviews are from French/German posters who probably didn't buy from HRUK but HREuro (fr.hudsonreed.com). Hmmm....
UPDATE (May 2019):
I bought a pack of small/various O rings and found one that did the job - rather than follow HR's suggestion of giving them another £200. I won't be shedding tears for the 'customer service' team when this firm goes under!

"I purchased a pair of Hudson Reed Topaz…"

I purchased a pair of Hudson Reed Topaz basin taps.
They did not turn off in the way one would normally expect.
Upon enquiring with their technical department and being asked to send in several photigraphs, I was told that I could purchase some replacement valves to correct the fault.
These valves cost more than the taps.
In my opinion ,these taps should be checked before despatch and any faults corrected.I do not believe the customer should have to pay to rectify the fault.
There is no information when ordering the taps stating that they turn on and off incorrectly

"Großartiger Kundenservice"

Großartiger Kundenservice, tolle Ware!

"SAV - Hudsonreed"

SAV - Hudsonreed
Parfait, Réactif et à la recherche de solution!
A mon écoute et c'est parfait!
Merci,

"Superb customer service"

Had a couple of niggling problems, including the fact that I'd broken one of the small parts of my shower - the little ceramic circle with hot / cold. The customer service (via their email / website) was the best i've ever encountered. They were in touch the following day and the parts arrived (free of charge to me) 2 days later. Hugely impressed. Mark C

"Très bien, site sérieux"

Suite au signalement de la cartouche thermostatique défectueuse de ma colonne de douche, j’ai eu un entretien téléphonique avec un responsable compétent de Hudson Reed. Ainsi, j'ai eu très facilement satisfaction, à savoir remplacement à titre gratuit de la pièce défectueuse.

Comme cette personne était vraiment à mon écoute, je lui ai signalé qu'un robinet de l'un de mes deux vasques du lavabo de la salle de bain s'actionnait difficilement, ce responsable m'a remplacé gratuitement les deux robinets car le robinet qui posait problème n'était plus commercialisé.
MERCI HUDSON REED, site à recommander.

"Dont be fooled by 20 year guarentee"

Dont be fooled by 20 year guarentee. Bought shower valve based on the "20 year" headline, thinking they must offer good quality products, and the valve turned up with poor chrome finish, and plastic chrome parts (even worse chrome finish) where other manufacturers would have been brass. very poor quality.

"Unreasonably refused warranty and advice"

This manufacturer purports to offer a 20 year guarantee on their products. We installed one of their showers last year on which the buttons are sticking and we asked their technical department with what we should lubricate them with. Instead of answering our question, they insisted upon knowing from whom we purchased the shower. Without offering any advice, they simple said that as we did not buy direct from them, they could not and would not help or honour their warranty. This company has a history of rejecting liability because there are a number of similar complaints about them on the internet.