"Very speedy response from tech help…"

Very speedy response from tech help regarding spare and good advice.

Used several times.

William

"Really Helpful "

Gina from Roxor Group was really helpful identifying parts and instructions for my shower.

"Old shower divert valve"

Needed to replace a 15 year old diverter valve on my shower. No code references available, so contacted Hudson Reed service dep’t and i was asked to send pictures of the valve body. The ref code was sent within the hour and i was able to order the replacement on line. Could not fault the service.

"Thank you Josh for being so helpful…"

Thank you Josh for being so helpful regarding a replacement cartridge for our shower valve . Excellent service

"Helpful clear answers"

Had some questions before making a purchase. Emailed and received several very quick responses. Helpful accurate replies and also suggestions that proved to be most helpful.
Very highly recommended.

"Thermostatic Triple shower unit (Reign) "

I bought a thermostatic triple valve shower unit and had it installed as a concealed unit. Of all the things the Hexogonal screw that holds the on/off handle has slipped. Therefore the shower is unusable. Very poor workmanship, design and material.
To replace the unit means braking the tiles.
I would not recommend using any of their plumbing items.I have in touch with them on phone and also Trustpilot but no help. Neither have they sent replacements nor got back to me. Atrocious Customer service.
Nobody got in touch with me after I sent the photos. It has cost me about £900 to have it replaced. DONT USE THEIR PRODUCTS. 01/11/24. Every time I write about them, they reply that their Customer Service is "working with you". In fact I have only been contacted once after that total silence!
2/11/24. That is totally false. Nobody has contacted me. This is a good way of prolonging till the complainant gives up! 04/11/24. No Brady has contacted me since one call initially. Stop fibbing.
05/11/24. No one has contacted me again after I sent the photos of the handle.

"Great service"

Great service, helpful colleagues

"Great product"

Great product, would highly recommend.

"Hudson Reed is a fantastic brand"

Hudson Reed is a fantastic brand. I have always had really positive feedback from fitters. The quality is excellent at a very good price point. I would highly recommend.

"Fantastic company"

Fantastic company! Products are amazing quality at such a good price point. The sales team are so friendly and knowledgeable. Thank you so much!