"Invasion of privacy, almost needed the police"

Extremely poor service from Haymarket recently. I have reported issues within communal areas of the building on the portal that Haymarket uses and had no response to these. These maintenance issues have not been fixed after weeks. Also my letting agency (X1 Lettings) completed an investigation into a leak within my apartment and found no leak. A month later I was contacted by Morgan from Haymarket saying they would be attending my flat within an hour to investigate a leak. I informed him that my letting agency had already investigated the leak and got a chain of extremely rude emails from Morgan when I said they could not attend the same day since my contract clearly states they need to give 24 hours notice before accessing my apartment. I explained that a leak had already been ruled out by my letting agency and they could complete further investigations if they gave me adequate notice. Haymarket only backed down once I said I would be contacted the police if they try to access my apartment and only then they agreed to arrange an appointment after the new year. I'm extremely concerned about the lack of privacy for tenants and my letting agency agreed with me when I spoke to them. They advised they would be contacting Haymarket to ask them to arrange an appointment with me and to communicate with them in future. I would avoid using this company. The tone of emails from Haymarket were shocking and demonstrates the unprofessionalism of their work.

"helpful and supportive "

Charlie is most helpful, very happy with them. Always supportive and fast. Thank you very much!

"Any owners/landlords on here"

Any owners/landlords on here? I own at X1 The Gateway. Haymarket do not reply to emails, take our money for service charges yet seem to neglect to maintain the building. We as owners need to put pressure on them to protect our assets.

"Similar to other reviews really poor at…"

Similar to other reviews really poor at fixing issues. Live in The Reach, lift has been out for four months, at first it was missing a part now they say it’s structural. Ceiling to apartment creaks loud when windy. Haven’t responded to ceiling issue which I opened over 6 months ago and contacted them several times both email, call, and through the portal but still not sorted. How long does it take to fix a lift?

"Terrible management"

Terrible management of The Reach. Lift's been broken for weeks and they won’t fix it. Stairwell leaks constantly, making it a hazard. Vehicle gate constantly broken and takes weeks to fix. They ignore complaints and do nothing to resolve issues. Avoid if you want basic maintenance or any level of decent service.

"Worst company ever."

The views and location are fantastic, but the management company X1 are a nightmare. One lift has been broken for months with only one of the two currently working, and none when this breaks down down as well, which is totally unacceptable in a high floor building.
The equipment in the gym is often not working, and window glass is shattered in various places, The entire building is fenced in with scaffolding and now netting so you can't access your balcony or terrace or even see out of your windows. They won't even say how long the netting will be up, but conservatively we're been told years, as there is a court case over who is responsible for the faulty cladding that keeps falling off the building. Overall, please save yourselves and avoid this building and X1!
All of these things have been flagged to the management company X1, multiple times, and nothing has been done to resolve these issues.

"staff member Hassan helped me to find…"

staff member Hassan helped me to find my lost mobile phone, thanks a lot to him.

"Not even deserving of 1*"

Not even deserving of 1*. Flooding occurring external to apartment and Haymarket done absolutely nothing to resolve. Have been blatantly fed false information and now discover the whole team disappear for long holiday. Must be nice for the staff but not for tenants with flooded floors. Been going on for over a month now - don’t know how they can sleep at night taking service charges under false pretences and having tenants ensuring health and safety issues.

"Haymarket's Cladding campaign"

Of course I don't know the precise details of the work that Haymarket has done. But, over the last few months, they have kept me aware and updated, regarding obtaining the attention of the Government for funds to address the matter of Cladding for our building at Endeavour House, Salford.
The tragedy of Grenville left a 'bitter taste in the mouth' for all, and the injustices of the entire situation, especially the bureaucratic & legal minefield they would've had to negotiate needed skilful & 'steady' hands.
The Good News of a positive outcome to this journey is indeed most welcome.
Hence, my wholehearted appreciation for their endeavour for Endeavour House etc al.

"Overall great experience"

All of my dealings with Haymarket Management have always been friendly, efficient and productive. Sabrina, Jodi and Morgan to name a few have always answered or resolved my questions or queries in a proactive manner.
Highly recommend