"If I could score a zero I would"

If I could score a zero I would. After placing an order 9 days ago now I haven't received my order or a dispatched order. I ordered some drinks on the same day from another company and I've received that delivery last Saturday. I have tried numerous of times to contact this company by email and telephone to only receive and email stating they are short staffed. Stop taking orders then!!!! Happily to take my £120 but can't answer the phone or email to update me on my order.
I've ordered these drinks for my daughters 18th which is in 2 days time. I don't really have another £120+ to spend on these drinks I've already ordered

"Delivered on time"

Fast delivery

"Some of my ordered drinks were missing"

Some of my ordered drinks were missing. I tried to call but no answer so sent an e-mail. I did get a reply from Sara who said she was going to check with Parcelforce.
I have not heard anything since. Tried calling again today...no answer so e-mailed again.
Hoping to find out where my missing bottles are, before blocking the payment with Amercian Express.

"Poor customer service, poor delivery!!!"

Paid for express delivery to receive in 2-3 days it wasn't dispatched until a week later, I paid for express delivery as it was a gift. I emailed twice to get an update and didn't hear anything back and tried to call for an update and voicemail was full. Then emailed to say as my order hasnt been dispatched and it is past my friends birthday please cancel the order and refund this email was ignored and the delivery turned up about 10 days later! Poor customer service, poor delivery and poor communication.

"Great service"

Great service

"Still not received my order - 21 days later"

I still haven’t received my order that I placed on 25-Aug, which is now 21 days later. As with the other reviews, I have emailed and phoned but not had any response. I also went to the Covent Garden shop address that is stated on their website but there did not appear to be a shop in that area, just an office block. Extremely disappointed as these were wedding gifts for my parents. I’m also questioning the credibility of the positive reviews on this site as this is not the experience I have encountered, which is seemingly the same for many other people.

"Would recommend"

Great products all came safely packed may want to watch as they didn’t ask for ID even though it was a lot of alcohol !

"Chris"

Received with thanks. I'll certainly order from you again.

"Really good service and delivery was in…"

Really good service and delivery was in a timely manner think it took just over a week

"Very efficient"

Got exactly what I ordered, Well packaged, Fast delivery. Very happy customer.