"Link doesn't work"

The link that was sent to the recipient of my gift card does not work. I sent an email but nobody has responded to me.

"I can’t even get the damn card your…"

I can’t even get the damn card your sight won’t let me enter verification info. I’m thinking you are a scam

"A quick gift for my grandson"

A quick gift for my grandson! Awesome experience! Instant! Thank You!😃

"I ordered a card for my grandson's…"

I ordered a card for my grandson's birthday; 24 hours have passed and he has yet to receive it.

Addenduem: Saul was true to his word and I just received a thank you note from my grandson. . .Just two days late. Nonetheless, I waited it out because I particularly wanted him to have an Amtrack gift card to contribute to his visits with his girlfriend in Chicago.

"Issuing invalid Gift cards"

Was gifted a $50 gift card and chose to redeem it for Sephora. Giftcards.com processed the GC and sent me the Sephora GC but once I try and use online it doesn’t recognize it and says it is invalid. I have tried numerous times to contact Giftcards.com and response to help with my issue.

"I can’t use the card anywhere I…"

I can’t use the card anywhere I bought a 120.00 Visa card and it get declined whenever I use it

"Easy-to-use website"

Easy-to-use website. Good selection of cards and ideas.

"Had a slight problem"

Had a slight problem, I fat fingered the email that the gift card was to be sent and it was fixed withen a day Very happy with service

"Save your money"

UPDATE 12 September 2024. Apparently, gift cards.com needs more information in order to better respond to my complaint. My review contains the case number they assigned to the complaint I filed with them in July. They don’t need my phone number. They have my email. They can contact me directly by email as they have previously. They know exactly what card this involves, and they could resolve this problem if they wanted to. However, it is more profitable for them to not resolve these cases. One merely has to read the other reviews related to unusable cards already paid for and the funds are pocketed by this pathetic excuse for a company. Trustpilot should consider allowing negative stars for reviews of businesses that operate this way and then pretend to “need more information” to resolve the issue. I will just do a one star weekly update until the issue is resolved which probably means I will be doing them for years.


ORIGINAL REVIEW
I received a gift card and was never able to use it. Several days of the big run around via email. I provided details about the card their customer service requested and photos of the card. They had all the information they needed to resolve the issue, but it’s clearly more convenient for them to keep the money. They clearly know the value and all other details including the value of the charges attempted on the card (which I did provide). If the card value I was told upon receipt was different than the actual amount, I have no way of knowing it. It is however a convenient excuse for keeping someone else’s money. If it can’t be resolved, at least the money should be returned to the original purchaser. Instead, this company very conveniently keeps the money taking a monthly fee for doing nothing. This company is a joke at best and something else entirely at worst.

This was their last reply after they resolved nothing except to keep the money from the gift card for themselves.

The “resolution reached” was they kept the money. They had more than enough information to overcome their deep concern for my security.

“Hello,

We hope this email finds you well. We are pleased to inform you that your Case CS13360558 has been reviewed by our team, and a resolution has been completed.

Please see the resolution details for your Case below:

For the security of our customers, we need to request the original value on the card. In case you need further assistance, please reach out to the purchaser so we can access the order and find a solution for your situation. Your patience and understanding are very appreciated.
As a resolution has been reached, this is our final response to your case. However, you may respond if you have any questions or doubts.

We appreciate your patience as we worked on the case and look forward to servicing you in the future.

Best regards,
Cardholder Support Team”

"Super easy to send to my grand daughter…"

Super easy to send to my grand daughter by text! She was super excited