"Very Helpful Customer Service"

I Needed Some Help Understanding How To Use The Charger And Access My Charging Session.
I Received Prompt Responses And Becky Was Very Patient And Knowledgeable.

"Dreadful customer service"

Dreadful customer service. Contacted them several times to get refund for credit on account. Absolutely no response and am now starting to wonder whether I’ll ever see that money refunded. Avoid using if you can.

"I had an enquiry about charging limits…"

I had an enquiry about charging limits at one of evcharge.online's 7kW charge points as my charging sessions were repeatedly cutting off after 42kWh of charge had been added, but before the car battery was full. I sent the query to their support address outside of working hours and had a very helpful response first thing the next morning. It turns out the site host stipulates a 6hr time limit on individual charging sessions, which was not obvious from signage or on the website. A request to add visibility of such limits into the website has resulted, but I can't fault the response from the support team to my enquiry.

"I would give a zero if I could"

I would give a zero if I could. Two of us wasted 20mins trying to connect our car to a street charger. Either via arduous app registration or direct pay. Neither worked. The people next to us were having exactly the same issues too. To make matters worse, at one point we thought we’d cracked it and it asked for £50 wallet top up minimum. We thought this was like the IONITY credit card verification where it’s pending and anything not taken is refunded. This is nothing like that. The machine never worked, we didn’t get a single minute of charge and it took £50 and we are now having to raise it as a dispute with the credit card company. It feels like a scam. Never again will I go anywhere near one of these devices.

"What Fantastic Customer Service!"

It has been a pleasure working with EV Charge Online to get our EV chargers operational for our staff. Everyone I have spoken to has been super helpful especially Cal Harrington-Smith. He never misses a callback and is always so helpful and polite even when I am extremely difficult to get hold of sometimes and I know he's been trying a LOT. Pleasure to deal with this company.

"Customer support "

Customer support was most helpful and answered our queries and provided detailed information on the portals, from a back office point of view.
Also advised that there was no App, wish we'd known this earlier.

"Help Given by Cal"

Having no understanding how to navigate and use the charging point network , Cal made things very easy to sort.

"Failed EV charge but still paid "

Charged the car in Liverpool Kings dock. Charging started and stopped after 3 minutes. Was charged £12.50 for this.
I moved to another charger and that worked correctly.

I have been charged for both charging sessions , when the first one didn't work and lasted just 3 minutes. Hopefully trying for a refund and have sent an email. Looking at all the emails below I'm not hopeful.

Plus I have another 2 transactions pending in my bank account for the same day for 2 completly different amounts which I know nothing about.

"Shocking service at Royal AirForce…"

Shocking service at Royal AirForce Museum London. Half of the charges stuck on blue light, QR codes missing or dont work. Ones that do work have no LEDs so you dont know. Ev online web page said charge started but for first 30 mins Tesla said no miles added. Paid £2.0+£0.50.£5 where £5 is for running over £2 for 1 hr charge. It cut off after hour but kept my £5😬 It was running at less than 3kwh and gave me 8 miles of supposed range after continuously slowing down or cutting out. EV online app said charging but Tesla app was more accurate and reflected what little service I was actually getting. I tried to contact them but you need transaction Id from an email they havent sent. Lucky I had charge on car, if youd travelled witj family and needed to charge to get home you would be stranded. Very poor service all round.

"VERY poor service"

VERY poor service, had to deposit £25 up front. One of the charging points was listed as inactive so I used the active one and followed the instructions provided, it said online that it was charging as well as having the green light on the machine that stated it was charging and left it overnight only to find in the morning that it hadn’t charged the car AT ALL, admittedly it hadn’t drained the credit on my account but after looking for a better place to charge my car it has been a complete waste of money. I have emailed to see if I can get a refund for the £24.40 still sat in my account and haven’t heard anything back. PLEASE don’t use this company just look for another charging station if you can