"Charging point does not work and when…"

Charging point does not work and when emailed on two separate occasions they aren’t willing to offer a refund. Despite being charged an extra £5 as a holding fee which was not returned. AVOID AT ALL COSTS!! They should not be operating complete frauds.

"Waste of time at RHS Wisley"

Parked at RHS Wisley, added £10 to my account, got an immediate email to confirm the top up, tried to use the charger only to get a message that my wallet was empty. Thinking it may be a credit card processing problem I added a further £10 via Google pay, got another confirmation email , but still nothing in my wallet. Tried to ring the helpline but it's closed at weekends. This outfit seem to be a Mickey Mouse company. This is the third problem I've had with them, the other 2 being at RHS Bridgewater. The last refund took 3 months to arrive.

"Charging points which does not work"

Set up charging points everywhere on a new build estate 2 years ago. They appear to be ready to use but none of them have ever been turned on. Customer service been useless. Phone application doesn't really work. Company used to check off tick boxes for developments.

"Cal from Support - 5 Stars"

5* or 10/10 it's the same with the experience I've had, I had issues logging and Cal from the support team got me sorted out the same day and made things so much easier for me as well as speaking very professionally and making sure I was kept in the loop with everything that was going on.

"Giving EV a bad name"

Avoid. The EV industry has a number of these small, opportunistic operators like Power Portal Ltd who operate EvCharge online. The public charger I use regularly fails and can take weeks to get back online, zero customer service or care. For credibility of EV these cowboys need clearing out and replaced by serious businesses - regulatory issue.

"Refund obscurity"

While the chargers were okay, try to get a refund for unused credit - very very slow, and not obvious as to how you would request it
I’m going to share this with the regulators

"Pretty poor"

Pretty poor, Failed to achieve a charge 3 times although App said it was charging. Called their telephone no and was told I'd get a call back shortly. Never received any call back and never achieved a charge.
Suggest you choose another company if possible.

"A very poor and disappointing customer experience"

When we had our charger installed in January 2021 customer service was good. I could get through to a technician often within seconds of calling. By July 2021, things have severe turn for the worse. It took 9 calls over a number of days to get nowhere, and only after logging two complaints to a manager, I finally made contact. This happened on two occasions in July so if you are relying on this charging provider, be ready for a poor response time.

"Not fit for purpose"

Not fit for purpose - charging points are constantly breaking (including trapping charging cables on multiple occasions, resulting in damage to the cable in the process of getting it free) and the customer service team is very slow to respond and completely impossible to get hold of outside of 9-5 Monday to Friday. We have been waiting weeks to get multiple charging points in our street fixed.

"Found this charger by accidentally…"

Found this charger by accidentally whilst shopping at a DIY store. So quickly tried there website a within five minutes our 100% electric car was charging. Good company in my eyes also no cost.Nice one. All we now need is a few million more.