"Website and comms poor, slow chargers"

Website rubbish- map filters (sliders) don’t work properly on iPhone. Very slow charger at RHS Bridgewater- only benefit is that the EV parking is close to main door. Charger worked ok otherwise but it’s a bit clunky to use their website. Agree with other users that there is no way of communicating effectively with them, and despite the EV station stating they had an app, I couldn’t find it on the App Store. Wanted to withdraw the funds from my account but there’s no way of doing so, without requesting account closure. It’s all a bit rubbish when compared to other companies. Don’t bother.

"Terrible customer service!"

I had been using EVcharge.online for several years on and off and managed to get by except that the public chargers near my home were constantly going offline for weeks on end.

The chargers have now been swapped to a different app and company (due to poor and unreliable service so I’ve been told by the owners).

I have sent 3 online requests in now to get my wallet balance refunded and account closed, but to date no reply and no refund!

I am going to give it 1 more week, then going to get bank to do a chargeback on the payment at EVcharges expense.

"Charger not working been reported many…"

Charger not working been reported many times 2 months later and they still haven’t fixed it find a company that does its best for the customer

"Terrible company don’t ever use!"

Tried to use their point at RHS Wisley but totally unusable. Several other people saying the same.
Money loaded on their cards but can’t use the points.
DONT EVER USE THEM. unless they refund me I am going to my credit card company using chargeback. Recommend everyone else does that.

"Very very hard to get your money back"

To charge your car, you have to pay money into a wallet on their app & website, but when you want to get a credit back from your wallet, you have no way of doing so.
All emails and contact via their website has gone unanswered for over 10 days.

They still have my money and I can’t use it as the chargers in the locations I use have changed to a different app….where there is easy functionality to both add to and empty your wallet.

An update several weeks later...
I did eventually get my money back after managing to get hold of someone on the phone and threatening to go to the financial ombudsman. My card was credited within a few working days.
Simple functionality on the app will remove an immense amount of distrust.

"Appalling company"

Appalling company! They do not even bother to answer their phones at 0930 am on a Monday. I have downloaded the app, registered and topped up my account and the system is impossible to use. Lost 30 minutes of my day trying to get it to work and I cannot speak to anyone for help.

"This system is next to useless!"

This system is next to useless!! Takes ages to connect, involving logging in twice ,( no face recognition). The app told me that the car was charging but, no it wasn’t. Returned to the car and no charge, so lucky my car is a phev! Used this at Wisley RHS gardens so no choice. A good indicator of our preparation for 2030. ☹️

"Useless as charger does not work and no…"

Useless as charger does not work and no help

"Waste of time, dont waste your electrons heading to EVcharge"

Awful app, constantly requires you to login whenever you navigate to a different page, map is useless.
Charging is random as to whether it will work or not, charger stays flashing green when you plug in but says its charging (it isn't). When you do get it going by repeatedly unplugging car / charger in various combinations it can disconnect apparently due to "insufficient power" or you'll find the charger tripped out with no lights on at all. Generally a miserable experience and will put off many people from switching to electric if this is all public charging has to offer.

"not responding to emails, unable to close account"

I have opened account some time ago and topped up £10 and then realized charger wont charge anyway. I never used their chargers again. Recently I sold my electric car and wanted to close account and get £10 back. Several emails sent as also form filled in on their website but no response from them at all.
Scammers, avoid them.