"Disgusting lack of customer service "

An awful company, turned up at Hilton hotel in Chesterfield, couldn't get any of the chargers to work. Had to deposit £30 on my account on the assumption that the chargers would work, have emailed over a week ago and no reply! Will be reporting to consumer direct as seems to be a company not fit for purpose and taking people's money with no service provided!

"Must be avoided"

Tried charging at Cannock Shopping Outlet, should have read the reviews first. Same experience, they took £25 for a charge that would not start, and now I cannot get any contact with them. The request for a refund through their website produces no action, I have tried twice. They must survive on taking money for no service in return. Don't try to charge there, they will take your money and fail to provide the charge.

"Very poor service"

Very poor service, they took £45 out of my account for 50 pence worth of charging, Very disappointed, avoid it at all cost.

"Unpleasant Experience with Evcharge Online"

I recently had a highly disappointing experience with Evcharge Online. I used their service at the Royal Air Force parking in London, where I was charged £13 for a service that failed to work.

Not only was the charging functionality non-operational, but my attempts to contact Evcharge Online for support were entirely futile. Numerous calls and emails went unanswered, leaving me without a resolution to the issue.

What is particularly frustrating is the lack of responsiveness and the absence of any effort on their part to rectify the situation. Despite my attempts to seek a refund for the malfunctioning service, there has been no acknowledgment or reimbursement from Evcharge Online.

This experience has left me thoroughly dissatisfied with their service, and I would strongly advise others to exercise caution when considering Evcharge Online for their charging needs.

"Poor experience at Meadowhall"

Had a very poor experience at Meadowhall green car park with charging my car. Took over an hour to sort out how to start the charge after realising the app wasn’t working. Money was taken from my card for a first -failed - charging attempt. Company did not answer the phone. Very poor customer service and an an app and website that were frankly pretty horrible to get to grips with. Do not rely on this companies chargers.

"Meadowhall EV charging - Avoid"

Topped up 10 pounds then found out charger does max 3 miles per hour charge. Just lost a tenner for nothing. Feels like i just got scammed.

"Rubbish Company"

Rubbish company keep emailing ref money they owe me without constant success delt with lots of EV companies never a problem profits from credit going in back pocket I think to pay for installation of points AVOID if you can

"Nightmare trying to contact them!"

Nightmare trying to contact them!

They have £44 of credit from me and I have been trying to get them to refund me for the last 6 months. I get no response from their customer service

Tbf the charging functionality works well.

"Very good services"

Im very surprised to see negative feedback about EVcharge.online customers services, they are really helpful and replied to all my emails with a very good help, thank you EVcharge.online

"Don’t rely on them if you’re in a…"

Don’t rely on them if you’re in a remote location! Paid £10 pre-payment to charge the car. Chargers extremely difficult to use with confusing website. Tried charging car in both Seahouses and Lindisfarne in Northumberland and failed miserably to get a charge. They then billed me for the pleasure of our stressful experience which caused us to have huge range anxiety, given the remote location. Customer service ignoring my emails. Terrible, unacceptable service.