"This was my second order from LAAM and…"

This was my second order from LAAM and it was disappointing. I had ordered 2 outfits and on delivery the courier service charged me excess fees which I paid at that moment in time.
After calculating the amount of Vat I realized that there was a discrepancy and some excess amount paid. I wrote to LAAM customer care and asked them to share the breakdown of the delivery cost and was told that the amount for Vat and fees was total 23AED only, however I was charged Aed 73. I asked them to refund since the amount is overpaid.
The skynet personnel called and said it was
done erroneously by the driver and will be returned the next day.
Since 3 weeks I have been following up from LAAM on the subject matter and they are not able to resolve and just giving me holding responses.
If these charges were taken erroneously it needs to be refunded. Such practiced are disappointing and erode customer trust.
I am still awaiting for my refund! I hope I can trust LAAM again and expect this matter resolved promptly.

"unknown delivery date"

the worst thing with Laam is they dont have the correct delivery date. They are mentioning only shipping date. We ordered many items from Laam on 15th Nov and not received items untill dec-03. Even the laam customer care has no idea about the shipping. They are keep on changing the dates. And their response also very slow. Usually they are replying after 1 day only.
My order no-1491976

"Wrong item sent"

Hi I received a prince coat which I ordered for my son. They send me wrong size and then I am contacting them and there is no response. I emailed them and send messages at what’s app. Pathetic customer service. We have a wedding this week and I received that order nearly after a months. So disappointed
Naseem akhter

"I recently bought a few outfits from…"

I recently bought a few outfits from Laam for myself, my daughter, and my husband. The quality is really good! I was a bit worried that the outfits might be different from what they showed in the pictures, but they were perfect! The sizes were perfect too. I'm really impressed with Laam. It's a great platform for people overseas who want to buy traditional outfits.

"Worst customer service in history"

Worst customer service in history. They didn’t send some of my items and when asked about it they said i have to let them know within 24 hours. They are checking with the brand about one of these items, but have refused to acknowledge the others as i didn’t let them know within 24hours of delivery.

Ordered 27 items, most of which were very different from the pictures - quality, colour, embroidery and fabric wise. They will offer you 20-30% refund on 2-3 items and get on with their business.

Customer satisfaction is not a thing at LAAM.

Also, they take ages to reply and do not trust the customer at all.

FRAUD! DO NOT ORDER.

"Customer service is non existent it’s…"

Customer service is non existent it’s zero!

So if you order something and have even a slight problem forget about it ever being resolved or listened to

You’ll always be in the dark as they don’t care about their customers

"Overseas order"

I recently ordered clothes for myself and my daughter. Estimated shipping date was later than expected. I contacted customer service via their WhatsApp and requested earlier shipping.
Items were shipped overseas to us within the next fortnight.
Only regret; should have ordered more items.

"Fabric quality was very rough.not…"

Fabric quality was very rough.not satisfied at all.over all very bad experience with this website.waste of money.

"Very bad don’t buy "

After making us wait 5 weeks for 4 outfits they moved the dispatch date to another week , then without giving us an update with what is happening with the order they automatically issued us with a refund leaving us short notice to find outfits for my brothers nikkah !!!! Absolutely horrendous if h can’t meet demands don’t Take the orders !!!?

"Just awful customer service"

Just awful customer service. Our package was somehow miss handled by shipper and ended up with US Mail - Lost and Found. Product never reached us as US Mail post office said the mailing label had no funds, so package was hacked along the way. We been battling with LAAM for refund for 3 months now ???