"Excellent & Efficient"

I recently contacted James Hay Partnership for assistance with an online transaction. I was put through to Isabelle Grant, who talked me through the process and enabled me to successfully complete my transaction. Isabelle was efficient & helpful, I couldn't have asked for better service. I am very impressed with James Hay Partnership.

"Customer service- Elvan Scott"

Hi, I have a pension managed by James Hay. Recently I have had cause to speak to them and I was dealt with by Elvan Scott, she was very helpful and when not sure on any point, put me on hold and clarified my query with colleague before responding. I found the service to be as expected, which is to say that I expect my questions to be resolved, which they were!

"Robert Moore to the rescue"

We mised the 'cut off' date for payment by 1 day and if it wasn't for Robert Moore at JH our client would have had payment issued in March.
Instead, Roger managed to get this through for Feb.
Thank you Roger :-)

"Elvan was very helpful and helped me…"

Elvan was very helpful and helped me get back up and running with the James Hay website. Thank you.

Mike

"Clear and concise"

Clear and concise, and able to get me back into my account efficiently. Thanks for your help.

"Fabian De Gouveia was very helpful"

Fabian De Gouveia was very helpful

"Cashing in my pension"

I had made the decision to take my pension as a lump sum and started the process, after experiencing a few difficulties I was connected to Jake Goddard he got involved with sorting the issues and kept me up to date with all that was happening, always telephoning when he said he would and explaining what was happening,
I know have my lump sum !!
Thanks Jake for all your help

"Excellent to get through to someone…"

Excellent to get through to someone very quickly and extremely pleased with the help afforded to me from Elvan Scott. My queries were well answered and will help with my decision on transferring pension monies.

"My log in was blocked and Harry was…"

My log in was blocked and Harry was extremely patient and thorough in talking me through issues to reset my details
It was much appreciated

"SIPP"

Phoned for some help re SIPP and was very pleased with prompt, courteous, & professional help.