"Excellent"

Alex Wilkins was extremely helpful and patient as I wrestled with the complex online transaction. Definitely an above average experience. Well done

"Good service at last"

I must say that in the recent past I have found it very difficult to get help from James Hay. I am inexperienced at on line investment and pension management.
It has taken me a week, 3 secure mails and three phone calls to get to today.
Thankfully today i spoke with David Boucher and he guided me through a process which i hope will take where i wanted to go. I am very grateful to him as it has been a concern to my family.

"Jack Prestley"

Extremely helpful service from Jack Prestley who is helpful, attentive , reliable and determined to help me resolve a very difficult issue

"Tip top experience overall"

Tip top experience overall. It was clear from the start the rep Elvan Scott really wanted to help and did deal with the queries efficiently, thoroughly and with an obvious smile at the other end of the phone.

"James Hay used to be quite efficient"

James Hay used to be quite efficient. Not now.

A SIPP investor used to be able to sell shares in their James Hay SIPP by a very simple on line process. Now you have to fill in a complicated form and the share sale is not executed immediately. James Hay, in my view, is not a suitable platform for an investor who wishes to hold individual stocks quoted on the Stock Exchange.

James Hay have since told me that what their call centre told me was wrong and have apologised to me.

"Great customer service!"

The advisor,Elvan Scott, was very friendly and extremely helpful when I rang for information.

"I wanted help to alter my monthly…"

I wanted help to alter my monthly drawdown and Jake talked me through the process line by line. He was very friendly and professional

"That there is very efficient, friendly, supporting and knowledgeable voice at the other end of the phone call."

I felt very supported and that the call handler was a mission to assist me. She was very courteous, knowledgeable, helpful and supportive.

"Excellent response to a phone query"

Our call to James Hay was answered quickly by Alex Wilkins and he was extremely helpful in dealing with our inheritance query. He then guided us through the necessary steps to find further information. At all times he was professional, calm and polite. He is a very valuable member of the James Hay team.

"Jake Provided Excellent Customer Service"

Jake was incredibly good at navigating me through the process I needed to follow. He was patient and polite. Excellent customer service. I would employ him!