"My problem was not resolved."

My problem was not resolved.

"The representative listened and…"

The representative listened and resolved my problem

"Good "

Good service

"Primo was very helpful and pleasant."

Primo was very helpful and pleasant.

"Fax Service"

I only use the fax service and it has been reliable

"Be CAREFUL-WHEN IT FAILS you are stuck!!!"

It was okay when it worked. But they have upgraded their security settings and now I cannot get to my account without resetting all of my security settings, which I am not going to do. So haven't been able to get into for months. It has taken weeks to get a response back from Ring Central and now when they FINALLY have gotten back to me, oh sorry we are a prepaid company and therefore we don't really care that you have 8 more months on your prepaid, we aren't going to refund you any of the money that you paid to us. BE CAREFUL!! Do not fall into the trap of prepaying for a service with them that they refuse to stand behind when THEY changed their security settings to make it impossible to get to you account.

"We have phoned support a couple times"

We have phoned support a couple times, but have never received a return call.

"Always reliable"

Always reliable, great service.

"Good experience while using this since…"

Good experience while using this since inception in our business

"Always happy to scale up, but will not let you scale down if needed."

RingCentral customer service is solely directed at selling your business additional lines. Their contract locks you in not only into a term of service that autorenews without ever revisiting the needs of the business, but also into the number of lines without the flexibility to down grade if the business needs change.