"Easy to order but after paying for…"

Easy to order but after paying for delivery the delivery takes too long. 6 weeks is way too long

"Terrible service"

Terrible service, product seem inefficient... I have been using the water softener for a year and no decrease in limescale...

I am due for a filter change for about a month now, it kept being pushed. Until I got an appointment, but no one showed the day of the appointment.

"I have been having an absolutely…"

I have been having an absolutely terrible ordeal since November 2024 with Culligans/ CWS. I had an annual service back then and since then, there has been a leak, another leak, tank filling up too high with water and have seen 4 ‘Five Star Engineers’ and still no solution in sight. I have been given the run around big time and have spoken to numerous staff members and no one seems to care about the problem or me, as an old customer. It’s absolutely shocking how I am being treated. If this review isn’t taken on board by the company, I intend bringing my case to the Ombusman. In the meantime, I want to tell people to STAY AWAY from Culligans /CWS.

"Fast friendly service."

Very efficient service with excellent products. Staff are most helpful, in particular, Gabrielle.

"Review Update "

Just for the benefit of any would be new customers of this company and following my last posting in Oct 2024, the silence from Gavin has been faithfully maintained to this point in time.If my abysmal experience with this company does not warn you off ,I am compelled to say you deserve little sympathy when you suffer accordingly as I feel certain you will.

"The customer service after installation…"

The customer service after installation is very very bad , I had overflowing issue with one of the softener installed, there was water all over the house and they keep saying we will ask someone to ring you back, they keep saying the same thing every time i ring them and no one did ever come to check it. Very very unprofessional after care service. Never i will buy anything from them

"Absolutely terrible customer service "

Absolutely terrible customer service , the amount of time I have wasted waiting and then to be left with answering machine. Still no call out after months of trying via phone, email & social media.

"They send us fella just to annual …"

They send us fella just to annual service our water system 31/01/20025.
7 days later our filter still leaking,no response from them.
We contact them twice about leaking water,but they said no staff to send us.
So we still empty bucket few times per day on daily basis.
So disappointed with the servise.

"Avoid"

Avoid, avoid, avoid. Opened a brand new water cooler bottle to see that it was full of algae. Two other unopened bottles has same problem. Best before dates on bottles July 2025. Bottles stored in darkness and away from heat since delivery. Raised concern with Culligans that we had three bottles in date and full of algae and explained how stored. Response from Culligans "We can take these back for you but cannot credit as this is preventable and they wouldn’t have been delivered like this." Bottles that are fully sealed contain floating algae. Health risk. Shocking customer service. Avoid.

"Good Quality Reliable Service"

Fantastic service. Very informative about the systems to install so I could make the perfect choice for me, my family and our kitchen cuppard size. Installation was a breeze and afterwards David went through everything with us. They also service the system each year to give you piece of mind that you're always getting good quality water. Big thanks to Pat and Cloe for all the helpful information and to David for the lovely tidy installation.