"AVOID MOTORPARKS!"

Worst garage I have ever purchased a car from. They sold me a Mercedes with a fault on, I had been told the fault had been fixed. They lied so I took it back to them, they didn’t know how to fix it and it went into Mercedes then they didn’t communicate with either me or Mercedes so my car has now been there over 11 days and every time I try to contact Motorparks it’s like getting blood out of a stone. They are just not bothered

They also told me my car was safe to drive and Mercedes confirmed that is wasn’t, I could write a book on how bad this place is but keeping it short and sweet for this review. Wouldn’t recommend to my worst enemy, will be going down a legal route for losses please please avoid!

"Sold faulty car and now being ignored"

Sold a car which had an oil leak, asked for car to be collected and investigated so we could get a full refund, car was repaired without our authorisation and now they’re being very difficult regarding refund and not responding.

Would steer very clear of this company!

"Dealt with Tony"

Dealt with Tony,

Answered my questions, let me test drive and delivered what they said they would do without sales pressure.

Would recommend highly and re visit them.

Great service

"Don’t buy anything from these people…"

Don’t buy anything from these people the cars they sell won’t last more than 12 months!!! Disgusting firm and should be shut down!! Avoid at all cost otherwise you will end up with bills and no car!!! 🤬😡 and lose your money! They take no responsibility at all for the crap they sell!!!

"Funny place Motorparks Chelmsford-…"

Funny place Motorparks Chelmsford- twice enquired by email after an advertised Focus to request confirmation of service history and number of previous owners. The response requested me to visit in person and discuss face to face with the sales person. No thanks- this basic info should have been in the Ad and made me feel it was something they wanted to hide.

"After sales without a salesman"

I have just been dealing with Aimee Smith as the salesman I dealt with was away, she took my queries on board and came back very quickly with the answers to my problems in a calm and assured manner. Aimed is an asset to the company with her manner and carrying out what she promised in a very short time. Thank you.

"Failure to refund deposit"

I paid a reservation fee (which I was assured was refundable) on a car I was seriously thinking of buying. I gave myself a few days to think about it (to avoid making an emotional purchase) and in the end decided against it. I've been requesting a refund of the reservation fee for 3 weeks now. After countless emails and phone calls, and being told they'd suffered a cyber attack and their systems would be down for a week, it's reached a point of absurdity. I would have recommended this place if they had only refunded my reservation fee immediately, because that would have been professional service. But now I think they're a bunch of dishonest, greedy, unprofessional crooks. I will not consider buying a car from them and I will certainly not refer anybody to them. I would rate them 0 stars if I could.

Addition: after physically going to the dealership today, I finally got my refund sorted out. This should not have been necessary.

"Avoid the Preston Branch."

Avoid the Preston Branch.
I sent my Jeep for a diagnostic test as it kept breaking down. I dropped the car off first thing in the morning, they didn't call me all day with any update. I returned at the end of the day and they hadn't completed the diagnostic test. I had to wait. Nathan provided me with a basic report and spoke to me showing no interest at all. He constantly yawned in my face as he told me I had to pay £2000 for a new Multiair System and I could take a payment plan for the cost. I sought a second opinion with another garage who fixed the car at a fraction of the cost and it was not the Multiair system. It was a faulty wire. I'm currently trying to get a refund for this poor and incorrect service and their Service Manager Ashley was very rude to me. I will be seeking help from an Ombudsman but I recommend that you avoid this garage. How many other people have paid £2000 for a fault that was not accurate? I wish I had read more reviews before I used them as I can see that I am not alone in my review of Preston Motorparks.

"Motor Parks Canterbury"

We have just collected our car earlier today and have recieved outstanding service from start to finish. Patricia helped and guided us the whole way through and we are so grateful after having a bad experience else where only a few weeks ago. Nothing is too much and the show room is lovely and cool especially on a 33c sunny day like today! The hot and cold drinks bar was amazing. These guys do as much as is possible for you and for that we are so grateful. Thank you from us and our girls for everything. We will defiantly come back for any future car needs.

"Motor park is a good company to me.I…"

Motor park is a good company to me.I went there to get vehicle on finance and Liam got me one.Liam has been good to me by listening to my worries and attending to my request any time I called or visit the office.