"We bought a used car from here"

We bought a used car from here. We have had problems with it in the last week. We purchased a warranty for the first year. Have tried phoning to get the problem sorted but no answer to phone calls for the last 60 hours. Answer phone messages left but no response. Not impressed with the customer service.

"Sean at motorparks canterbury went…"

Sean at motorparks canterbury went above and beyond in the process of buying my car he is definitely going places my circumstances changed dramatically and he put me at ease every step of the way thanks motorparks

"Arranged to drop by with my Renault…"

Arranged to drop by with my Renault Convertible car today whilst the Renault Technician was on site - re a roof problem.
He tested it outside and found no problem, at least today but was most helpful explaining what it could be and also what it may need and what they could do to find the fault, should it happen in the future. Really helpful and informative.
THANK YOU.

"Avoid Preston Branch"

Avoid Preston Branch.
My partner put a “refundable” deposit down on an Audi, I was dealt with by Bilal and Noah.
Bilal informed me that we should put a £100 deposit down to reserve the car and this will take the car off the market. I was advised if we did not want to go ahead with the purchase the funds would be refunded within 48 hours. I was hesitant in doing this as I do not trust car salesman’s at the best of times, however my partner went ahead and put the deposit down.
Nearly 2 weeks on and I am still waiting for my deposit to be returned after informing him I didn’t want to purchase the car from them due to seeing the same car being driven around the local area after reserving the car.
After numerous attempts to get my refund back I keep being told “we have refunded you from our end” but to no avail.
In a recent telephone call Bilal was also very aggressive and unprofessional.
AVOID THIS COMPANY/ BRANCH AT ALL COSTS. BUY A CAR ELSEWHERE

"We needed to change our car due to its…"

We needed to change our car due to its age and we were advised by family to speak with Trish at Motorparks Canterbury. We had a couple of ideas regarding models/price ranges and Trish was superb at providing solid advise about these.

Eventually we narrowed the make down to a Nissan Qashqai, which was perfect for our needs. After a short period, Trish managed to find a car that suited us and within budget, which was excellent. She sent us a detailed video of the car and we went to see it the following weekend. There were a few issues where the car required work/attention, which Trish promised to get resolved and based on this we paid a deposit.

Within a couple of weeks, the car was ready for us to collect and on arrival at the show room we were staggered to see the car looking pretty much brand new, with all of the works completed to a very high standard, at no additional cost.

My wife and I were highly impressed with the advise, service and professionalism of Motorparks and in particular Trish, who was outstanding. Very good advice from the family and I thoroughly recommend Motorparks and Trish, if your looking for a new or used car.

"Poor customer sales"

Poor customer sales. Information changed from one day to the next.

"Shocking Sales and Customer Service "

Wow!!! Do NOT buy a car from these guys!! I bought a car from the Bury branch. I got told the car came with 1 months warranty, the car was registered in March 22 so it was still under manufactures warranty as the warranty is for 3 years. They DID NOT tell me that I got told I can not sell you a car with no warranty, so they added a £499 warranty to my finance. As an extra bonus for them. Shocking customer service from the manager and as for sales don’t even go there. AVOID at all costs.

"AVOID THIS TERRIBLE CAR DEALERSHIP"

I left deposit for a car based on description it turned out it wasn’t fit for purpose, I complained and asked for a refund, they ignored me and tried to keep deposit county court claim ISSUED
**AVOID THIS COMPANY**

"I have received terrible customer…"

I have received terrible customer service from Preston Motorparks throughout owning my jeep. The dealership sold me a car which had issues, it broke down and the dealership refused to accept the car back to fix it due to them having too many cars being fixed at the time. The car had to go to another garage in Cheshire where it stayed for 3 months getting fixed. Extremely bad customer service, I would not recommend buying a car from this company.

"Appalling customer service from the…"

Appalling customer service from the service department , worst I have dealt with . My car was in the workshop in Jan , despite being under warranty I had to pay the full amount £1600 upfront before they would even order the part . Once the work was eventually completed they submitted the claim to the warranty company who have standard payments for parts and labour that the garage are aware of, so the amount the warranty company pay is £260 less than what they charged me . The warranty company inform me the garage are not allowed to do this when undertaking warranty work , and they must refund me the full amount I paid - they are basically trying to get extra money off me that are not entitled to . Extremely unhelpful / unknowledgeable staff , never able to answer my queries , I can't get to speak to a manager despite asking numerous times. I would never recommend this garage to anyone . Shocking service . 2 months and still no payment ....