"Good customer care"

Customer service is very good

"The best ever..."

The best ever.... For sure I'll buy passes again...
And the costumer service was very helpful...

"Total scam"

Total scam, impossible to request refund for BA flights as they always use a template answer/excuse and never respond to follow ups. No one ever answers the phone or chat either.

"Warning"

Just stay away! I bought a flight pass via the British Airways website. Along came Covid, cancelled flights, and the end of the Optiontown flightpass. No refund given, all money lost!
Countless online chats and unanswered emails later, I received voucher codes (I wanted a refund!) from British Airways customer service, that neither British Airways nor Optiontown seem to be able to turn into actual flight tickets.
It is impossible to get through to Optiontown, they never answer their emails. Their chat agents promise to sort everything out - but then you'll never hear from them again.

"NO REFUND GIVEN - SCAM"

NO REFUND GIVEN - SCAM ALERT

In March 2021, the Optiontown/Britsh Airways partnership ending and it was advised that refunds for unused credits would be given.

Countless emails to customer service with very limited response or generic copy and paste response and finally, in August 2021, Optiontown advised the refunds had been processed by British Airways and refunds would come to original payment card but about 10 days later, credit card company confirmed no refund has come. This is a scam.

No response from their customer service since then and it seems there is no intention to provide the refund. Total fraud.

#optiontown #scam #fraud #britishairways

If ref to Optiontown comment, again, another copy and paste comment with no intent to pay refund. False promises.

"Worst Site - An association of scammers"

I am struggling for more than 1 and half year to get my refund from OptionTown. I had upgraded my Thai Airways ticket through these scammers. They promise you a refund and give silly excuses. They have asked for my Bank details multiple times and till date there is no refund. Even post involving Thai Airways they have the audacity to not refund a single penny. Their Customer Care is the worst. They even give you fake transaction details which when I verified with my Bank never took place. Its the epitome of a scam website.

"I am extremely satisfied with the…"

I am extremely satisfied with the services of option town. During the pandemic they have been very helpful and provided complimentary extension of our flight pass. They are prompt in their response and friendly in their approach.

"Flight pass got extended Thanks"

Due to this Covid Situvation I could not able to use My flight pass
but Optiontown Extended my travel period
it really helped me.

Customer care is really supportive


Thanks Optiontown

"No refunds till now!"

Tried to upgrade and was not upgraded. The website promises refund within 5 business days of the flight. The flight was on July 30 and we are beginning September. I think this is a scam!

"OPTIONTOWN and BRITISH AIRWAYS FRAUD/SCAM"

🚨BIG ALERT OF FRAUD/SCAM AT OPTIONTOWN & BRITISH AIRWAYS🚨 We bought an expensive pack of 24 flights in bulk in advance through a British Airways' partnership with Optiontown. We got an email saying they would terminate this program and obviously refund us for the unused flights we have purchased IN ADVANCE. However, this is FAKE! The channels provided to get the refunds DO NOT EXIST so that we are never able to get the refund. No one answers the phone or replies to emails for 2 months. How convenient, no? SHAME! The pandemic is no excuse to steal from your customers!
#optontown #britishairways #travel #fraud #onlinescam