"What Mess and Big Scam!!"

What Mess and Big Scam!!

I made a booking but tickets are yet to be issued yet my trip is 3 days away.
Customer care is just non-existent. I have written emails after emails with no response

"it is almost a scam"

it is almost a scam. there is no response to any calls or chatline. I tried to speak to one of the managers sachin Goel and he was very rude. It is a messed up company that you should avoid. true scammers

"Excellent team with almost real time and customer friendly response"

Had approached optiontown to extend omanair pass which we couldn't use last year due to the pandemic restrictions. To our disbelief, the team at once extended the pass and we booked the tickets. Again some restrictions cropped up and we weren't in a position to fly as per the booking. On contacting optiontown customer care, they were so considerate that they allowed the rescheduling again. Never have we come across such a wonderful, responsive team in any customer care where we dont have to repeat anything and the needful is done. Kudos the team!!! Keep up your good work!

"Things work well if everything is…"

Things work well if everything is perfect, the slightest change catches them off guard and they either don’t do anything, either blame it on the airline. I’m trying to recover 350£ since March. Lost a lot of time asking obvious questions. To be avoided.

"It took a while to get the money back"

I've changed this review as I've finally received my refund after 6 months.
It took a while the money back despite the fact British Airways instructed customers with remaining flights to ask for a refund in March 2021.

I'm happy it has been resolved in the end.

"Officially scammers"

I received an email that cooperation with BA will stop and we should reach out for refunds.
It's been the best part of SIX months now of constant chasing and getting canned replies "we reached out the the airline and we will revert back - be patient ".
Every time I am chasing and every time the same reply.
If I wanted to deal with the airline I would have booked with the air line directly.

As of the last 1,5 months they have also stopped answering emails all together.

Avoid like the plague. Worse customer experience ever and surely a scam from this point on.
2300£ properly scammed.

Disgrace.

"They allow me to rebook my previous…"

They allow me to rebook my previous flights which was cancelled during COVID19 and get quick response .

"Totally shocking. They need to be shut down"

Totally shocking. Like other BA customers they are witholding my refund. It's always 24 hours away and has been for the last 2 months. It amounts to theft in my opinion. 0 stars from me. They need to be investigated.

"Still waiting for my refund,paid for…"

Still waiting for my refund,paid for upgraded seats 19 months ago and all you get is we can’t find your booking but they reply with a ref from my booking.Do not book with these.

"Barry Evans one of optiontown team was…"

Barry Evans one of optiontown team was of a great help in making adjustment to my flight promptly.
The response and support reflected professionalism and effectivness.
Thank you Barry and Optiontown Team