"I purcased my flight pass 1 month before COVID…"

I purchased my OptionTown flight pass in February of 2020 for 20+ flights, but then days before my first departure > Covid lockdown across the Globe.

As time passed with no travel, I felt that I was maybe going to lose all my tickets as we all know how the Airline industry is with refunds and credits..... But sure enough, OptionTown was supportive and I needed not to plead my case, they extended my flight pass and said they would extended it again if needed due to the uncertainty of Covid.

My pass is active and working and I plan to book my flights. Special thanks to B.E. for all the personal support and attention.

Already thinking about my next 20+ Flight Pass tickets.

"I am impressed on their Services and…"

I am impressed on their Services and immediate Support even during pandemic. I am happy to recommend OptionTown for travel matters.

"Terrible Experience"

Terrible Experience, the support is worst, i changed my ticket a month ago still they have not issued the ticket, i am not getting replies for my mails, chats is been cancelled without any reason, my travel date is hardly 5 days yet to get my ticket and no response from optiontown

Horrible service

"Very supportive and excellent customer care"

I contacted the customer care to extend my flight pass during this pandemic time. They were very supportive and I got extension for the dates which I requested.
Thank you Optiontown customer service

"Brilliant Covid support"

I have been using OptionTown to buy and manage my tickets for the company for three years now. They have always been great, but during Covid especially they have been super helpful in extending our passes while flights are suspended and making sure we never lost our investment in the tickets. Highly recommended and trustworthy!

"Bad company - Always waiting and…"

Always waiting and waiting...forever...cheating buyer.

Flight pass number 1007152901 - Case ID - [ECH-GZAQE-596]

I bought Flight pass 10 flights last years but could not spend all due to Covid pandemic. I had sent email to Optiontown to asking for help of extending my Flight pass validity. Sent from 21 Feb 2021 and waiting until now after 1 mail confirm Airlines was ok to extend but not yet confirmation til now. My Flight will be invalid within next week with 5 flights remain.
I had sent a lot emails but no reply. On fanpage and chat messenger they asked to give details then quit without a words till now.
Could not call since nobody answer in any hotline website included UK, Australia, Malaysia and USA
+44 20 3318 3548 (fake number)
+61 2 9037 0137 (fake number)
+60 3 2787 9133 (not Optiontown)
+1 (617) 977-8128 Nobody answered at anytime

"oman air pass"

Even though I had initial difficulties in getting the problems solved in end it was good to see the things resolved and helped me to book tickets and extend the pass validity which deserves a special mention

"Optiontown# cheating customers."

Case ID - [GOB-QNLHM-968]
Its been a month since I booked the ticket from Muscat to Cochin. If a travel agency cannot get the tickets confirmed and issued in one month, ethically you should have reimbursed the money and sent in an apology. But you have been procrastinating and coming out with excuses each time.
You are taking the customers like me for a ride. Terrible attitude with customers and zero customer care!!!

"The response as well as the service of…"

The response as well as the service of Optiontown is excellent.

"pointless response ...no change"

you have sent an email and responded that all has been rectified - yet nothing is rectified. I still cannot change the bookings online as you say as it has now for 2 weeks said you are too busy even at 5am. So what next?