"Good work by Team"

Good work by Team. Helpful and prompt service. Keep it up

"Covid-19 and Optiontown"

Optiontown support (via the chat facility in their website) has been very helpful during the pandemic by extending my pass or changing my canceled flights. This way I have not missed any flights or lost any money during these challenging times. They have shown a very understanding and humane response. It might some times take longer to respond on the chat facility but you will be able to get in touch with them at the end.

"Is purchasing a Flight Pass on…"

Is purchasing a Flight Pass on Optiontown as solid as booking with the airline direct?
Optiontown Online Chat: Barry Evans was very helpful in answering my queries today 12 Jan 2021. He told me that although the website only shows Hanoi to London as the outgoing flight, I can book London to Hanoi as the first flight out.
Secondly that once I have purchased the Flight Pass, my seat on the airline will be confirmed the moment I book it on Optiontown. Is the advice I was given correct?

"Kenya Airways suspended all flights on…"

Kenya Airways suspended all flights on 23rd March 2020, and it was not possible to fly within the next six months. Optiontown was gracious enough to extend the validity of flight passes at no cost, and when there were challenges, they acknowledged and offered a solution - for which I will always be grateful for.

"I still don't know what I feel about…"

I still don't know what I feel about this company because the last two times i've been treated very well by Barry Evans, but for almost a year i got in touch with OptionTown and they answer me like machines open processes and never but never solve problems.

"Amazing Optiontown!!!"

During 2020, I had two tickets to be used to fly to Muscat. Unfortunately, I could not fly due to Lock down. Upon contacting Optiontown there was a polite person in the chat room who answered my queries and cancelled my March 2020 booking instantly which I used for booking my flight to Muscat on 02/02/2021. I had kept my May 2020 ticket alive thinking that there will be chance to use it. Last week, I wanted to use My May 2020 ticket to book a flight from Cochin to Muscat on 22/02/2021 and found that the cancellation charges are an alarming amount of $60. Upon contacting Optiontown, they instantly waived off the cancellation charges realizing the pandemic situation. I sincerely thank everyone at Optiontown for their selfless, diligent and humble response. Their reply comes within 10 minutes of your email. Hats off to all of you out there in Optiontown and thank you once again... Keep up the good work.

"Good and efficient Chat Customer…"

Good and efficient Chat Customer support. Was able to change the date of my flight and extend my Package Deadline due to COVID. Recommend.

"Very Good Customer support"

Very Good Customer support

"ottimo servizio"

ottimo servizio! rapidi ed efficenti

"Very convenient and easy way to get our…"

Very convenient and easy way to get our queries sorted out. Appreciate the service extended.