"Not worth the hassle or stress booked…"

Not worth the hassle or stress booked upgrade with Air India Optiontown took money straight away checked in they said upgrade given at boarding gate got to gate they said no upgrade and business class was full took our seat in economy and then told by the guy that told us business was full we had been upgraded and low and behold business class was completely empty
Received email @6.40 am from Optiontown that we had been upgraded we had been in air 40minutes
And you don’t get perks

"Keep away"

Keep away. No refund. No communication.

"Just pray your BA flights don't get cancelled."

Similar to many reviews below, I bought BA flights from Optiontown that were subsequently cancelled by the airline. BA emailed to say I was entitled to a full refund, but that this must be initiated by Optiontown. Optiontown claims it must be initiated by BA. After 10 weeks of emails and phone calls to both companies, I am still out of pocket with no resolution in sight.

It is clear from the reviews below that Optiontown knowingly employs this deceptive practice. It is nothing less than theft.

Their CEO, Sachin Goel, who has a high profile on LinkedIn and Twitter and is fond of posting gung-ho, feel-good messages about entrepreneurism and business growth ought to be ashamed of himself.

"British Airways & Optiontown: BEWARE & AVOID"

Optiontown sold me 10 BA segments between LGW and Bordeaux. BA charged me for the segments, so BA possesses my money. I then booked my flights on BA. BA then cancelled ALL of the flights I had booked. I'm now trying to get a refund. BA says they need Optiontown to request the refund on my behalf, but Optiontown refuses to do so--they say it's BA's responsibility. So without Optiontown's help, I've effectively been robbed of £555 by BA and Optiontown.

"I should have given minus 5"

I should have given minus 5. Pathetic and worst service, please don't trust them specially when looking for upgrade with Air India.

"Realy Very Bad optiontwon i want…"

Realy Very Bad optiontwon i want rebook my ticket and send email called many times they said every thing ok finlay we lost Ticket and much money my enargy

"In the EU if your flight is cancelled…"

In the EU if your flight is cancelled and you opt for a refund you are required to be refunded within 7 days, it's called EU Directive 261/2004.

Option Town, as a travel agency, resells the tickets of British Airways, amongst others.

My flight on 9th September was cancelled, British Airways were on strike, I was informed more than 14 days in advance, I wasn't entitled to compensation but I AM entitled to a refund of the cost of that leg of the ticket. Option Town told me to speak to BA. BA told me that as the ticket is bought in bulk by Option Town, only Option Town can activate the refund. They told me Option Town must call the British Airways Trade Support line and the refund will be actioned.

I called Option Town and asked them to do this on 12th September. It's now 2nd October, I've just come off the phone with British Airways, Option Town have not called the British Airways Trade Support line regarding this. Therefore my refund cannot be processed.

EU law says I am entitled to a refund.

Option Town are simply sitting on the case.

BA can't refund because they don't know how much to refund (Option Town need to tell BA, but they won't make that call).

As Option Town is not an ABTA bonded travel agent I have no recourse through ABTA. They are registered with IATA - their IATA number is #91402242 but they've given fake details - they've registered themselves as British Airways - the only valid British Airways IATA code is the 125 you see at the start of all their tickets. BA are not a travel agency, they shouldn't have a travel agency code, but when you enter Option Town's IATA number into the IATA lookup, this is what you get:

91402242 is a Valid IATA Numeric Code
AGENCY DETAILS Trading Name: BRITISH AIRWAYS, Country: UNITED KINGDOM)

Now Option Town no longer pick up the phone when called, I can only assume they've gone bust. Shame - the cheap tickets were handy but the lack of support or customer service (and their inability to comply with their legal obligations) were an absolute pain...

"If it's too good to believe, it usually is!"

I recently took several flights using UTO's. I never received an upgrade, but clearly understand it's a game of chance in obtaining one. I would, however, expect them to honour their promise by informing me prior to my flight. I also did not receive a full refund, I was told it was due to the 'currency exchange'! The whole experience left me out of pocket by AUD78.00.
What a great little scam! Take your money, make income from it and wait for the exchange rate to go your way before refunding it.

"Very very bad....Don't follow airlines…"

Very very bad....Don't follow airlines guideline..Website itself is not user friendly.. Wanted to add one extra bag and didn't have any option...
Airline told me that I will be able to get the refund but Optiontown don't follow their guideline..they have their own...As a third party supplier Optiontown always have to remember that they have to follow customer and supplier requirement....

Very very bad...

"What a waste of time"

What a waste of time. No email to confirm anything until I sent them an email and I was already checked in the airport. I called before i got to the airport and nobody answers the phone. On hold for over 30 minutes and number 1 in queue. I wish i could give a zero.