"Lost all of our tickets. BEWARE"

Only reply from Optiontown is "We would like to inform you that we are working on your case as a priority and are in contact with the airline. Please give us some time in order to give you an update." and they do NOTHING. Also fake chat, with fake name "Peter Watson", "Jenifer Smith", "John Brown" and more. the person is not exist. We lost all of our cancelled flight from Nokscoot (Fightpass).

"No refund"

Refuse to refund, and any supports.

"Do not TRUST, FRAUD website"

the flight has been cancelled (due to COVID-19) and unable to change or refund. Optiontown is Fraud. Email for over a month. only auto reply is to wait 72 hours.

They don't even have IATA number for travel business. Do not trust them.

"Terrible organisation.- staff must be trained in Bollywood"

Terrible organisation.

Bought 'upgrades' for my Vietnam airlines flight and they never arrived (fair enough). Promised a refund multiple times with the sort of excuses you hear from bad Indian call centres.

In the end I gave up and have written advising I'll tale them to the small claims court, I've also challenged the payment with American Express.

"Refused to refund Airline canceled flight"

Booked flights on Vietnam Airlines and paid for an upgrade. Then because of the Coronavirus, Vietnam Airlines canceled our flight (Hong Kong - Ho chi Minh). And Optiontown refuses to refund the upgrade charge even though the airline canceled the flight. Terrible. Never again.

"Fraud is the only description"

They do nothing but take your money. I have just been on hold for an hour and a half only then to be told to ring Air India. I will now have to open a dispute with my credit card

"Beware!"

Beware!! I have tried them twice and it never worked. Last week I had not heard back from them when boarding had actually started. Even though there were plenty of empty seats in business class, I didn’t get an upgrade. As I see it, they just want to earn their fee but don’t do anything in return. This is fraud.

"Relation between Air India and…"

Relation between Air India and Optiontown needs to be improved. Even if you pay them almost a month ago and almost full fare you will know the status only an hour before the departure. Air India benefits because they don’t have to give you any preboarding benefits. Optiontown benefits because they use your money free. Passengers suffers the most because they don’t get priority check in, immigration, customs and the lounge! What a scam?

"Simply fraud company"

Simply fraud company

"PLEASE STAY AWAY FROM THIS COMPANY."

PLEASE STAY AWAY FROM THIS COMPANY.

They will charge you but no allocate any seats.

Call centre is useless.

Took a while but got a refund

COMPLETE SCAM, SCAM, SCAM