""I got my upgrade 3 days before my…"

"I got my upgrade 3 days before my flight. Though I can't select my seat, but over all
I am happy about the service"

"HOW DOES THIS REALLY WORK"

HOW DOES THIS REALLY WORK, CAN I USE IT TO BOOK FOR FRIENDS AND RELATIONS AND ANYONE OR JUST ME? AND WHY IS THE ONE CHAT NOT RESPONDING FOR 4 DAYS NOW

"I really enjoyed the smooth system…"

I really enjoyed the smooth system between Optiontown and Vietnam Airlines. Complete process for Upgrade was smooth. Recommended!!

"Upgrade"

Contrary to all the negative messages I've read here, I had both upgrades on my Vietnam airlines flight received a day before my flights and they never charged my card until the upgrade was confirmed, So my experience was fairly positive.

M. Williams

"Excellent Services"

Till now my experience with Optiontown is remarkable. Whatever services I used and assistance I required from the team was very good. I will keep using Optiontown to make my journey comfortable and have also refer it to my friends as well.

"Will definately use again"

Flew with Vietnam airlines and had no issues with upgrade. Will definately use again

"Upgrade"

I used Optiontown a number of times and always have been upgraded. I find the service very good but it can be a little stressful if you do not have access to the internet whilst travelling near to your departure time and you have not received your confirmation from Optiontown.
Peter Rogers

"Upgrade"

This website is really great - got an upgrade to Business from Sydney -Ho Chi Minh City on Vietnam Airlines for $250 AUD.

"I purchase 16 tickets to travel from…"

I purchase 16 tickets to travel from Oman to India due to lock down and flight cancellations I didn’t travell.nowadays am calling there phone numbers and sending emails no replies.
How can I get refund??if they want to deduct penalty also no problem but i don’t want to travell again with this optiontown.....

"after about 30 emails and a 3 month…"

after about 30 emails and a 3 month delay i finally got my refund for the upgrade i purchased. optiontown themselves are a complete waste of time and every reply they sent was just going around in cricles.
in the end i finally emailed vietnam airlines asking for there help and forwarded them all the emails i received from optiontown.
even though vietnam airlines did tell me there is nothing they can do, they did however email them telling them, to sort out the situation 8 days later i received my $3000 refund.
i would suggest contacting the partnering airline for assistance