"I booked a drop off at T5 via Ezybook"

I booked a drop off at T5 via Ezybook, and pre alerted them with the requested call. their line was crackling and the person answered could not really speak English clearly and they were very rude. After telling me several times that they were 10 minutes away/customers have to wait 30 minutes. They were so late that they asked me to leave the car keys on top of the front tire at the T5 parking. They eventually picked up my car 30 minutes later with the car left unattended. To make it better after they picked up the car they drove to T4 and did not pay the access fee, resulting in a fine. they day after they drive my car again to T5 without paying the access fee and incurring in another fine. Ezybook denies responsibility, Skylink does not respond. DON'T USE THEM. I have reported them to Heathrow, Apcoa and the Police.

"Do not book through "compare parking…"

Do not book through "compare parking deals" in case you end up using Skylink Parking. Rang them 4 times to chase up whereabouts of vehicle, told it would be 30 mins, then 10/15, then 10/15 again, the last call he said it had a flat battery as was an old car! I told him that was a lie as battery was new, he put phone down on me. When car finally arrived after 75 minutes, the wipers were broken and they'd disconnected the dash cam. Staff at pick up point wouldn't take responsibility, another user was asked to pay £15 cash as due to delays had gone past midnight, even though delay was due to them. Use at own peril!

"minus 10 is not available"

minus 10 is not available
minus 10 is not available - worst company ever - will not take responsibility for their actions - avoid at all costs - EZYbook only takes the booking then washes their hands as they give it to skylinkparking - they are rude will not answer your questions - if you lost property or had property taken - mileage added to your car - keys lost you have to collect the car yourself - they will not care ever

Unable to give minus ten I was the Lady…
Unable to give minus ten I was the Lady with Jo’s review, she was lucky, after waiting for 3 hrs to have my car returned, was told they lost my key, go home in a taxi come back with spare key. Managed to get spare key to Heathrow they gave me the post code where it was at a hotel parked, waiting for parking bill on that one, covered in bird you know what, things moved around in car, cable missing, 190 miles extra on clock. This has been reported to the police still waiting for a response and refund money for new key. Utterly useless company- avoid at all costs

Date of experience: 29 August 2022

"Two Hour Wait for our Vehicle on Return From Holiday"

Returned from our holiday and waited 2 hours before our car was dropped off to us. My wife and I were being fobbed off by the following excuses in this order.
1. The driver is stuck in traffic (19.30 on a Friday) understandable but when I looked on RAC Travel Report App this was not true.
2. The new Operations Manger has lost your keys and did I have a spare set. I live in Bath and don't carry 2 sets of car keys with me.
3. Sorry Sir we have your keys but your vehicle has been blocked in by 5 other cars.
4. Car on its way but heavy traffic again.
Car finally arrived 2 hours later at 21.30. Driver explained we may get a refund if we went through the the complaints process. Wife wrote a polite complaint via email and received a response 2weeks later explaining that someone is investigating. Never received a reply by email so used the complaints line phone number where my wife was abused over the phone. I phoned said complaints phone number and received the same treatment. To cap it all I had £10 worth of coins stolen which I purposely hid away. My conclusion is that my car was used by Skylink for their own personal use or for ferrying their drivers as the mileage was more than the 7 miles away in the compound by some 60 miles.
My advice is DO NOT USE this corrupt sham of a company. My next stop is BBC's Watchdog so that the whole nation will know NOT TO USE SKYLINK.

"Con is not strong enough"

After returning back to Heathrow and contacting them my car actually arrived to the short stay car park before I did with our suitcases, now a week and a half later I know why, they had parked it on the Marriott hotel Heathrow car park that I have now received a £100 parking charge notice for.
How do people like that continue to be in business. booked through ezybook car parking who basically take no responsibility for anything that has happened even though they advertise and sell on behalf of this company. I would honestly avoid both as neither are interested in helping. wish id seen all these reviews 6 weeks ago when I booked it. only good thing is i know that the car wasn't joy ridden as it was parked in the hotel car park for 341 hours and was dropped there just after they collected it from me and was only picked back up just before they brought it back. so many con men in the world.

"Parked my car illegally"

Awful company and service! Driver arrived late and then proceeded to argue with me telling me I was lucky he even turned up!

Reported this incident twice and had no reply back from the company.

I then received a parking fine 3 weeks later informing me that my car had been parked illegally for the duration of my trip away! I'm now contacting them for payment of the fine and a full refund.

Wished I had done a little more research before booking these clowns! Stay away!

"Absolutely do not use this company"

Absolutely do not use this company. The staff are rude, they insisted we paid an additional £15 when we arrived back due to out flight being delayed by 1 hour, when i said we only had £10, he took that but provided no receipt. He held the keys until we paid him. The car had obviously been used as the lights had been interferred with and the radio station turned over. My mum has very limited mobility but he didn't know where the car was and we had to walk around looking for it. Absolutely fuming. I've put in a complaint so I'll see what happens

"AVOID**AVOID**AVOID**"

AVOID**AVOID**AVOID**
They will steal your car, drive it 236 miles, damage it, and then refuse to give you their insurance details!
I booked through what i believed to be a reputable company affiliated with Gatwick airport - what a mistake. When i arrived i was handed their terms and conditions on a piece of paper. Only once the person had driven off in my car was i able to read it, but it was too late. Their ‘T&C’s’ are littered with spelling mistakes, and basically every single clause means that they are pretty much allowed to do what they want with your car and are not liable for anything. Having read this, I called them within 5 minutes and told them I did not accept their terms and conditions and to bring my car back immediately. I was told it would be brought back to level 5 in carpark 6. Upon my return from holiday 5 days later my car was missing. I called them and within 20 minutes it was returned. I asked them why it had been taken in the first place but was ignored. The car was damaged – dents and scratches on the front bumper and the back bumper was completely cracked. The car had also been driven 236 miles! I called the police and let them know that technically the car had been taken without my consent and complained to the company. To this day, they have still not responded and are refusing to give me their insurance details so I have no way of reporting it or trying to claim back for the damages. They are operating a completely illegal outfit. PLEASE AVOID AND IF YOU’VE SUFFERED THE SAME TREATMENT CONSIDER TAKING THEM TO A SMALL CLAIMS COURT LIKE I AM DOING CURRENTLY.

"This is the worst company I have come…"

This is the worst company I have come across in any sphere of life. Even if it costs double or triple to use another I would recommend doing it, and will myself. They are not fit for purpose and should be shut down (which I will try to do).

"AVOID AT ALL COSTS!!!!"

AVOID AT ALL COSTS!!!!
After ringing 27 times prior to arriving at the airport, I turned up in the short stay car park in the hope a member of staff might be there and no surprise there wasn’t. Finally someone answered the mobile phone number and i was told to wait there.
As I was waiting, 2 lovely families informed me they had been waiting 4 hours for their car to be returned and at this point doubted they would ever get their cars back. They told me to avoid them and find somewhere
Else to park.
Not ideal at 5 in the morning and a flight to catch but luckily I didn’t leave my car with them but no one bothered to ring to ask where I was waiting which says a lot!
PLEASE PLEASE PLEASE DO NOT WASTE YOUR MONEY!