"Please please please park with another company"

I am honestly in disbelief at how bad this service was. Please people, pay more for a legit operator.

The drop-off element went smoothly enough and I paid the Gatwick North Short-Stay Parking exit fee of £5 as clearly noted on their agreement. However on my return yesterday the service was frankly unbelievable. I called the number listed on my return voucher as soon as I was in the terminal building, because I only had hand luggage and knew I would be through passport control quickly. My flight landed exactly on time and as noted when I made my booking, and the person on the phone said my car would be there in about 30mins. This clearly implies that it was parked somewhere offsite, but when I arrived on the 5th floor of Short Stay Parking 6 as instructed, I could see my vehicle still parked exactly where I left it 3 days prior. When I spoke to their employee onsite dealing with drop-offs and collections he did not have my key or any details of my return.

I then spent 3 hours waiting in the carpark for my keys to be delivered back to me. Given my flight was on time and I followed instructions to the letter, I find this to be totally unacceptable. It caused me a huge amount of inconvenience, and also anxiety as I called your various phone lines multiple times seeking an update. Nobody could give a clear time for my keys to be delivered to the carpark, and many times the line was dead or the phone put down on me. There were many customers who arrived after me and received their cars back before me, so I do not accept any excuses about factors beyond their control like traffic.

When the keys finally arrived with a driver, she had no paperwork relating to my booking and most unbelievably she had no carpark ticket for me to exit. Some official Gatwick parking staff informed me to my dismay that they are very familiar with how this lot work, exploiting a loop hole in the regs of their carpark, and that in fact my car never left the short-stay carpark which meant there was a £180 charge on my vehicle to allow me to exit. Only out of their benevolence was I able to pay half that amount, so on top of my original booking price I had to pay £90 to get home. This happened through no fault of mine and outright deception and ineptitude on the part of this cowboy company.

"Absolute con artists, beyond me how they’re still in operation"

Don’t even know why I’m wasting anymore energy writing this review. The staff at this company are awful, we got left stranded at the airport with a 10 month old baby for 3 hours, no car turned up. Told multiply lies. Laughed at us on the phone. Had to get the train back from Gatwick as no car seat. Still no car. Said they’d drop it round this morning. Can’t get hold of them. Have called the police - which I’m sure they’re laughing at again reading this

"Horrendous!"

Shockingly bad! Not only do they get things wrong the staff lie about it too. Awful, expensive experience. They need to be closed down

"Be careful! We were lucky"

Be careful! Skylink.com are the reputable company. Skylink.co.uk could be run better by teenagers.

We dropped our car off with them, and something felt wrong in my gut afterwards so I investigated them further. I’d used a comparison website and the reviews looked good, but even this comparison website was dodgy!

All the reviews were bad and I spent the entire holiday worrying that I wasn’t going to get the car back. Lucky for us, we didn’t wait long, but I had emailed them in advance by a few days so they had ample time to get it out from wherever it was. I also messaged when we were about to take off, then rang as soon as the wheels hit the tarmac at Gatwick.

If I’d waited until after I’d collected the bags, I think we’d have waited a long time. There was a big queue of people and they were all disgruntled and had been waiting for 2 hours from what I heard.

Thankfully, our car arrived and we only had to wait in the car park for 15 mins. So we’d already disembarked, gone through passport control and collected bags at this point. I’d say it took an hour to get the car in total, but thankfully it didn’t feel like it because of the steps we’d taken.

We checked the car over throughly, and while muddy (inside and out…and in the back passenger seats?! - will come to this), it looks and drives well and didn’t seem to have clocked up much additional mileage.

I consider us to have come away relatively unscathed from the situation, however, CHECK FOR VALUABLES!!!

My sisters disabled badge is all of a sudden missing…I assume this explains the muddy hand and footprints in the back of the vehicle as somebody was looking for things they could steal. What low-life steals someone’s disabled badge?!

Honestly, I don’t think all of the employees are dishonest, some were very polite. Others rude. Avoid, but if already in it, maybe try the steps I did above? Good luck.

"Car Stolen !!!!"

No stars !!! Car effectively stolen. Arrived at Gatwick 6pm Friday and no car . 3 hours later I was told to get a taxi home which cost £548. Now Monday and no car . No communication. Calls ignored or simply hang up because nobody will take responsibility. What am I going to do ??? Police say it is a civil matter and can’t help . Am talking to the insurance company now . DO NOT USE THIS COMPANY EVER .

"0 stars."

0 stars.
First off they asked us to drop off at north terminal (even though south was booked). No card or proof of drop off.
Called upon bags being picked up to be told 45mins wait for car (with a 5hr drive home to follow). Loads of people at the car park had waited 2hours for their cars and every other one was coming back damaged. Called after 45mins to be told it would be another 20 mins at which point I asked for the location so I could get a taxi over or they could pop me on with someone more senior who could help me - they hung up then refused to take any more calls. We got our car 2 hours later which was muddy. The longest wait was 2.5hrs and that lady was still there when we left as were another couple whose car was returned heavily damaged and dented.
A young lady on her own was told they didn’t have her car and that another company must have taken it and one man came back to find they hadn’t moved his car from the short stay space he parked it in.

Honestly - avoid at all costs l. Horrible company full of cowboys.

"skylink sends car to one terminal and tells to go to another and leaves key on tyre!"

skylink told me to go to north terminal in gatwick but sent my car to north terminal. after 45 min when I called them they said go to north terminal. No apology, nothing.
When in north terminal, i noticed they had left the key of my car on the driver tyre and had left!

"Avoid. Total scam."

Gave them 1 star because they don’t except 0. This service is a total scam. My car came back 2 hours late with a dirty pillow in the back someone had been sleeping in my car. They told me complete lies over the 2 hours in the end I said I was going to report my car stolen & it turned up. It was muddy & had done 28 extra miles. Avoid at all costs.

"I’d rather walk to the airport two days…"

I’d rather walk to the airport two days early in my grandads dressing down than use this company again

"Bad experience, avoid this company"

Bad experience and would recommend avoiding this company

- Car returned dirty (mud)
- Car was returned empty tank so they must drive it far away from Gatwick
- Had to wait 2 hours with a 1 year old until 3am for the car to be returned
- Horrible communication, when we rang for a follow up eta (had already been waiting over an hour at this stage) wife was told 3-4mins away and hung up on, car was still not delivered for another 30+mins
- Loads of other people waiting around in the same situation