"AVOID AT ALL COSTS"

AVOID AT ALL COSTS

1. They ask to phone 30mins in advance of arriving to ensure someone to meet you - we tried 25 times over 45mins and nobody answered. We had to drive round the airport constantly calling to find out where to meet
2. When they answered after 45mins of calling they were really rude.
3. They could not honour the pick up at the South Terminal as booked, so sent us to the North Terminal
4. At the meeting point there was nobody there to meet us, as agreed on the phone.
5. When I got out the car to look for someone, another man collecting his car had been waiting 3 hours for them to deliver his car to him.

We were in danger of missing our plane so we aborted and paid the small additional amount to park in the Long Stay.

Avoid at all costs, terrible ‘business’

"We have just arrived back from Holliday…"

We have just arrived back from Holliday 27/09/2022 on arrival home I called to get my car delivered 1hr & 45 mins later it arrives after numerous phone calls to have my phone blocked to the find my car had been used £50 worth of fuel used I had 3/4 of a tank to only have a 1/4 of a tank left I’d cleaned the car before Holliday to find big foot prints in the back seat & when I say big at least size 12 NO NOT USE THIS COMPANY I will be calling Gatwick & trading standards & PayPal to get a full refund along with a fuel refund.
Be aware they are not insured to drive your car other then to park it.

"these people smashed my car and have…"

these people smashed my car and have disappeared, I'll be contacting trading standards to have them shut down, complete cowboys, Rude and Ignorant. shocking never again

"Scam company"

Dear All,

DO NOT BOOK WITH THIS COMPANY SCAM ALERT. I left my car with this company when my wife and I went away for a weekend from Heathrow. I took a copy of my mileage and when I returned after waiting nearly two hours for my car to be delivered back to the terminal it had over 240 miles added to it, I asked the driver what was going on and he told me he had just picked up the car 5-10 mins away. They deny doing anything and I also had a pair of sunglasses stolen from my car. Just yesterday I contacted the lease company who I have the car with as they issued me an admin charge for a speeding fine, this was done in Essex while we were away and I was also told I have one from the MET 45 mins after the Essex one, this was early in the morning 4 hours before the day I was meant to get my car back. Essex police will be writing to them for the name of the driver and also the MET will be asking for this information.

Also booked through Ezybook who took no responsibility and MR Murphy offered me 15% off if I book with them again! I know what a total fool to think I would use them also again

"Avoid at all cost.. The worse experience ever"

I believe one star is even more than this company deserves. It is an obvious scam..They lost my car key and got me stuck at the airport. Avoid at all cost.

"When we arrived at the airport"

When we arrived at the airport, we tried to call them for about 30 minutes, when we made it by phone, the only thing we could understand was that we were to go to the North Terminal for a car park, e.g. 5,6,11 which was puzzling for us because we were supposed to go to south terminal, we didn't meet any of the staff, but we figured they had some kind of arrangement with the airport and they arranged it. On our return, it turned out that we had to pay £ 270 for parking (short-stay) and when we called skylink, they laughed at us that we did not understand English, even though their employee himself barely made his sentences in this language. As I read other tires now, I think it was worth paying an additional 270 for this parking lot than having a damaged car.

"3hrs wait for the car to be returned to…"

3hrs wait for the car to be returned to find out it had done an extra 57 miles and new scartches on it

DO NOT USE THIS COMPANY

"Appalling experience - avoid at all costs"

This company trades as Park with us Gatwick Meet & Greet or Parking4you.

On arrival from our return flight I phoned as instructed when I had reclaimed my baggage. It took 15 minutes of constant phoning before anyone responded (I had a similar experience at the start of the holiday when phoning before arrival at the airport). When I finally got through I was instructed to go to the meeting point and was told that the car would be with me in 25-30 minutes, which I did.

When the car didn’t appear after 40 minutes, I rang again to check on progress. I was told that the car was waiting for me at the North Terminal. However we were at the South Terminal where my flight had arrived – as clearly stated when I made the booking and there in writing on the booking email. The person I spoke to was extremely rude, told me I had to go to the North Terminal, and put the phone down on me. I phoned back and asked for the car to be brought to the South Terminal, and was told again I had to go to the North Terminal. This happened a couple more times, each time the person answering the call was very rude, no apology or acknowledgement of a mistake was made, and I was just told point blank that I had to go to the North Terminal.

Eventually we did so, which took about half an hour given that it was by this time 1.30am and the shuttle was running quite infrequently. We finally got to North Terminal meeting point to find our vehicle there but locked and with no driver. Having looked around the car park in vain for a representative of the company, my wife then spotted the key which had just been left in the gutter behind the wipers where anyone could have taken it. It took 1.5 hours from first calling to actually getting our vehicle back.

I have no idea how this company is still in business given the volume of shocking reviews on this site, I wish I'd seen them before booking. I guess the only reason they're still in existence is that the reviews are actually quite hard to find as they trade under a different name from the parent company.

To call them cowboys does the term a disservice.

"One man operation, rude and unreliable"

This is a one man operation. Very rude, unreliable, no customer service. Waited almost 2 hrs at the airport for our car. When tried to call for an update he was rude and put the phone down on me. Awful company.

"I believe this company no longer exists…"

I believe this company no longer exists - we are trying to take them to the small claims court for all of the damage they caused to our XC90. They have admitted causing the damage in an email, asked us to get repair work quotes, have given me their insurance details but they are refusing to report the incident to their insurance so we have hit a wall. Their website is now blank and their phone line disconnected ….