"Do not use. Disgustingly rude company"

Phones constantly engaged and then do not answer. Confusion over where to drop and collect. Waiting time approx 45 mins. They also left rubbish in my car and stole all my £1. Pins for parking, around £9 in total. Disgusting rude company who should not be allowed to operate. Do not use!!!

"Awful - avoid!!!"

Awful. Waited for 1.5hrs for pick up and the same for drop off. Read other reviews - they use the cars for personal jobs and park in hotel car parks etc.

Scam. Can't believe they are being allowed to operate from Heathrow.

"Terrible"

Terrible. 1.5hrs late on arrival, 2hrs late in returning car to us upon returning to Heathrow. Also, they don’t mention you have to pay for short term parking exit both ends, which means an additional £12. Absolutely terrible.

"Terrible - do not give these people your car"

Terrible - do not trust your car to these people.

I was suspicious about how and where my car had been and how it was driven as soon as I got in, as it was obvious someone had been fiddling with all the settings e.g. the sports settings. My seats were almost fully reclined like some boy racers had been using it. Sadly I didn't record mileage or check the location of my car regularly to see if they were "joy riding"

I then found a cigarette and a lighter in my car, which made me think someone had been smoking in my car (I don't smoke) and lo and behold I found ash in the front and back of my car. No respect for my property at all.

Update: I also got a parking ticket when I got home immediately after they picked up my car. No response from Skylink

"DO NOT USE THIS COMPANY!!!!!"

DO NOT USE THIS COMPANY!!!!!
£120 in total and been waiting nearly an hour for our car to be dropped to us at Gatwick! Spoke to the lovely female member of staff who says she doesn’t have authorisation to call the driver and see where the car is. The previous customer had also been waiting over an hour and went off extremely unhappy:
When I spoke to a driver to find out where my car was he wouldn’t let me speak. I requested that he stops speaking over me and he ended up telling me to f off!!!! His name was Bilau.
I called the office and demanded to know where my car is and for compensation: he said he would bring me cash and call the driver but promptly hung up on me.
When I called him back he was laughing. I stated that he’d hung up on me which he said he had! I asked him to confirm he’d hung up on me and he said yes! He said he’d call me back when he’d contacted the driver - still waited. Called back again and he said the driver wasn’t far away and he would refund my money - by now it’s an hour. When the driver finally arrived he claimed to have never met his boss and not know his name. I feel sorry for these workers who I would be willing to believe are working illegally to earn a living. When I refused to sign an agreement that my car is in good condition the driver forced my car door open to get to me as I still had the receipt. In addition over 100 miles of diesel has been used.
I don’t write reviews ever - but if I can save anyone from going through this experience it’s worth it!

"Stole our kids car seats!"

I was alarmed to receive automatic two emails from Gatwick drop off between 4am and 5am on the day of my arrival - clearly they had been using my car for other purposes, and had I not been registered for these emails I would have had to pay 2 fines (instead I just had to pay 2 x £5 drop off fee). I questioned the drop off driver who was very dismissive, however from reading other reviews here this seems to be standard practice.
Only when I went to put my 3 year old and 5 year old in the car did I realise that the car seats had also been taken out. Their response was that we should buy new ones and they would reimburse, which is also clearly never going to happen.
I am going to raise this with the police, and Gatwick Airport as they allow them to operate from the car park.
How the authorities allow this illegal operation to continue is an absolute mystery!

"Appalling service"

Appalling service. Never use this meet and greet.

"SCAMMERS - AVOID AVOID AVOID."

They are scammers.

We just received a parking penalty charge (100 £) because our car was parked ILLEGALLY at the Mariott hotel carpark rather than a dedicated carpark. Literally SCAMMERS.

"Do. Not. Use."

Horrific doesn’t even begin to explain what my sister and I just experienced using Skylink. After landing we were told, over the phone, to wait an hour for the car. After one hour twenty minutes we rang and were rudely told that our car would arrive in ‘one minute’. Fifteen minutes later, we rang again and were told the same. This continued happening (surrounded by families all experiencing exactly the same thing). It got to a point that we were actually taking turns to call because the line was always engaged with everyone else’s. The representative on the car park floor was useless (much politer though, it has to be said). After over two hours our car finally arrived, with about five others. No explanation, no apology, no information.
I must add that the drop off experience was just as bad; no information or assistance, one word answers and little direction from the staff. I felt unsure and anxious leaving my car with this company and, having landed today and returned to them, those feelings were completely validated. Skylink, it has been an absolute horror. Never, never again.
Do not use this company. Quicker, easier (and less painful) to park your car yourself.

"Do not use!"

Do not use!! returned our car after 45 mins, bashed one side and empty lager can in car. Gatwick - get rid!!