"AVOID!"

AVOID!

Returned my car with a scoffed alloy wheel, extremely dirty inside and out, with an extra 53 miles on the clock, and even half a bag of sweets and the pound coin I keep in the car for the supermarket trolleys were missing! How low can you get?

And now, I receive a penalty notice from Heathrow parking, with evidence pictures, and Guess Who´s in those pictures driving my car? Not me, of course.

Tried to contact them numerous times, both at the time over the phone, where I was promptly informed that I should stop "whining" about an alloy, and then courteously told to "Stop calling like an idiot, you p.r.i.c.k".

If you email them, don´t be fooled. They will reply every 7-10 days with yet one more detail, yet one more confirmation, yet one more quote from yet one more garage for your repairs, and etc etc. They will never do anything, they´re just stringing you along so you drop it.

Been to Citizen´s Advice now, sent them the recommended letter format, and waited the 14 days Citizen´s Advice asked me to wait. I´m off to Small Claims now, I´ll update everyone on how it goes.

"Avoid this company"

2 hours from collecting luggage to vehicle being returned. Rude Customer Service. Avoid!

"AVOID this company"

AVOID this company . They took over 2.5h for our car to be returned to us. The phone number is always engaged and when they pick up , they hung up on us. The controller called me a fu**ing b****. and slammed the phone down. This is the worst parting company I have ever used. I want my money back because they did not do what they said they would.

"avoid this company at all costs"

avoid this company at all costs. They drove and crashed our car while away. Took 2 hours to bring our car to us at 3am waiting around at Gatwick. Was told we would receive a refund, they never replied to our email.

"Meet & Greet Gatwick"

Meet & Greet Gatwick. Next time I want to spend over £200 ensuring I finally get into the airport totally stressed & anxious this
Is definitely the Company to book. They have completely mastered “poor customer service”.

"AVOID AVOID AVOID"

AVOID AVOID AVOID
this is the worst parking company ever. I booked meet and greet from Heathrow. I called them 20 minutes to confirm arrival time. I arrived in time but driver was not there. I called 4 tunes and each time I was told that driver is 10 minutes away. The person on the phone was very rude. After 45 minutes waiting I gave up and ended paying too much money to lark my car at the airport car park.
I called their complain number several times with no reply. I emailed the customer service with no response.
I also emailed eazy book (I made the initial booking through then) and similarly they do not reply.
Avoid eazy book agency and avoid sky link group limited.

"Do not use this company"

We booked meet and greet parking at Gatwick. It took 1 hr and 20 mins for our car to be delivered to us. The telephone operator was rude and abusive and lied. Do not book with this company if you want a stress free arrival.

"Ezybook and all listed companies are a scam"

I would agree with all negative reviews- a total scam- do not use. I was told on return after being fobbed off with ‘1/2 an hour’ then‘ten minutes’ that , ‘sorry your car is jammed in a carpark and we can’t get it to you for four hours’ They offered to pay for a cab home, saying they would deliver it the next day. I live 2 hours from Heathrow. I had reasons to get home and took them up on offer, naively! Anyway 3 days later after many frustrating phone calls I get told my car can’t be delivered as They have no drivers. Eventually I travel to Heathrow myself to an address they gave me to find my car left for me with key on wheel arch in a gated premier Inn carpark. The car is in ok condition but it has clearly been used as diesel had gone down by half and there was some rubbish in passenger seat footwell like crisps and a covidvaccine information leaflet. Oh and I have now received a parking fine for an infringement that occured when I was away. The people I dealt with on phone sometimes couldn’t speak English, lied to me, offered false hope and even at one time said you’re right mate this place needs Gordon Ramsay to sort it out. They should not be aloud to trade. I reported to police but they say this is a civil matter. I suspect Ezybook is the ‘company’ or band of crooks and all the companies listed under them are one and the same ie non existent companies that are run by the same band of crooks. Please beware- don’t spoil your holiday. And it isn’t cheap once you add up all the taxi fares, diesel, parking fines etc.

"Do not not use !!!!!!!"

Do not not use !!!!!!!

"UNDER NO CIRCUMSTANCES PARK HERE"

UNDER NO CIRCUMSTANCES PARK HERE
I've waited 16 hours to get a vehicle back. I've jumped through so many hoops threatened laughed at and eventually had to get the police who were also laughed at
Got the vehicle back eventually to find that items where stolen, when I complained I was threatened again. Company is run like a mafia gang and intimidation seems to be their motto