"AWFUL COMPANY -DO NOT USE - VERY BAD SERVICE!!"

AWFUL Company
we had trouble both ways of our journey this last week.
waited nearly 3 hours for our car to be returned and was told the traffic was bad. we looked it up and there was no traffic on the said, mentioned road!!!
Lack of communication. Have tried to get compensation but nothing
DO NOT USE-BE WARNED - VERY BAD SERVICE

"Terrible customer service."

Even before my marking date started. I would rate the service as 1 star. I called the company to find out companies registered number on companies house website - they hang down on me.
After that, I could not contact the company at all.
After reading all the negative reviews I decided to cancel my booking.
Please stay away form this company

"Unprofessional and extremely rude."

We used their meet and greet service. We phoned the number as instructed when we arrived (journey back from holiday), the gentleman who answered the phone immediately informed us that he had only just started his shift and before we could even give our names/car registration plates, tried to end the conversation. We managed to say "don't you need the car reg?" but he hung up. We hoped that meant he recognised the mobile phone number and therefore the car reg hence why he hung up without letting us speak. 20 minutes later, still no car. So we phoned again, he picks up and immediately informs us again that he has just started his shift. We ask where our car is, turns out , he didn't even know if we were dropping off or picking up (because he hung up). No apology. We then gave him the car registration details. Whilst we are waiting for him to turn up, a couple approach us, they happen to be with the same company and are very anxious as they have a flight to catch and they have been here for 30minutes past the agreed time with the company and nobody is here. They are racking up a parking bill in the meantime through no fault of their own. Eventually the gentleman turns up, no greeting and certainly no apology. The couple inform him that he is late, that they are concerned about missing their flight and that he will have to pay for the short term parking because the car should have been taken away almost an hour ago. He scoffed at them and in a confrontational manner told them "no, but good luck, you can speak to the company". Offered no apology. The couple informed him that their company was subpar. Again, they were scoffed at and in an aggressive manner told "do you know how many flights are being cancelled at the moment?!". Needless to say, will avoid this company at all costs.

"Awful experience"

Awful experience.

When I handed over my keys I thought I was in the wrong place as the guy was just wearing a hoodie and seemed so unprofessional.

Collecting my car they kept saying my car was 10 minutes away, I said you said that 20 minutes ago and he said well you’re a liar saying you were landing last night and you landed this morning! (My flight was delayed past midnight) then hung up. I was charged £15 for being past midnight and of course you have to go to the cash ping and they have no change from £20.

When I finally got my car an hour later another guy did too and he saw from his Milage they had been driving it around! They stole my iPhone charger and cash from my car ;(

I do not know how a company like this is still in business.

"DO NOT BOOK"

Had to wait over an hour for them to deliver my car.
They left McDonald’s rubbish and empty drink cans in my car.
All my fuel had been used - and the car was filthy. They only had it for 2 days!
Rude staff.
Complete cowboys - DO NOT USE.

"Scam at Heathrow"

On return to Heathrow we were delayed an hour so after calling the contact number the person on this mobile 07759 579014 they said we would have to pay the driver £15 cash as we were late. This was a annoying as who carries cash now? However I understand this was in there terms. You would of thought with terms like this the driver would have a card reader!!

My wife gave the driver a £20 note and he said he would go and get change. He was at the bus stop so she went over to him and a car pulled up and he got in and the drove off with our change. I know its only a £5.00 but its the principle.

As I got in the car I noticed there was no petrol left to which I couldn’t drive home and had to detour to find a petrol station and fill up at an extra expense.

I rung the contact again and he told me the cars are stored 20 miles away from Heathrow Airport so I asked him why my car had done another 110 miles on top of the 40 !! Straight away he said I will refund the whole money for parking. To which I haven’t seen yet.

The number plate of the car that drove away was

Grey golf LK56 ZXS

I have filed a report with the Metropolitan Police so please do the same if you use this company and let’s stop them trading and let’s stop other having a bad experience. Scammers all the way.

"Worst Meet & Greet experience EVER"

Worst Meet & Greet experience EVER. The person meant to meet us Gatwick South terminal was 35 mins late in arriving, we were there at the scheduled time, there were also 4 other people waiting for their cars to be collected in front of us and this was a 5am. When the greeter eventually turned up with a returning vehicle said he was from Skylink but when asked for a receipt for coming back, he said he'd forgotten them and it was back at the base but gave me a reference No. The reference No. matched my booking code and the contact No's were the same.
On my return, I called as I got off the plane only to be told they had LOST my car or maybe another company had collected it by mistake !!!!! however after several frantic calls between me and the office they found my car albeit over an 1.5hr later.
I then had to pay extra for parking and exiting, never had to do this with a M&G company before.
DO NOT USE !!!!!!

"The worst ever"

The worst ever. They had damaged my car and agreed to pay for a full valet. They later u turned on this and withdrew all responsibilities even though I have pictures and videos to prove this. They charged me an extra £15 on the day for waiting 15 minutes for me.

"ATTENTION"

ATTENTION, BAD THIEVES IN THE AREA!
USING CARS FOR SMUGGLING DRUGS !!!

"Would award ZERO if an option."

Wish I had read the reviews before using this outfit. Advised them our flights were cancelled & need to collect car a day earlier. Was told by guy on phone OK and tell driver wnen we dropped car off which we did. No car upon arrival. When phoned chap very rude and kept hanging up. Refused to return car. Had to book into hotel for night. Pay extra for cattery. Rearrange meetings. Totally unprofessional outfit. Stunned they are allowed to keep trading. TAKE THE BUS. LESS HASSTLE AND EXPENSE.