"Terrible we waited an hour"

Terrible we waited an hour for the car to be returned and was told to next time use somewhere more expensive - it wasn’t even cheap!!!

"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY

Absolute joke… Arrived at Gatwick at 1.30 am didn’t realise until we’d left the car park that 80 miles of fuel had been used while we were away (just made it home on what we had left)
When we went out the next morning we realised the car had been scratched down one side 🤬 so disappointed after a great holiday

"do not use"

They are dishonest and Lairs …
Car was delivered after 63 minutes after the appointment and 2 hours late of first arrival call..

"Worst experience I’ve ever had"

Worst experience I’ve ever had! On our return we were sworn at when we phoned to collect car and told to come back tomorrow! They stopped answering the phone and we had to get a 5 hour train ride from Gatwick to Norwich and then return 24 hours later! DO NOT USE

"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! READ THE REVIEWS! waited over an hour for our car. Was constantly told it would be 2 mins...never was! Had the phone put down on me three times! Then no answer. There were other families waiting for their cars, exactly same thing happening to them! Car eventually is bought back by the rudest woman I've ever met. She was so cocky! Arrogant! Disgusting human being. DO NOT USE THIS COMPANY!

"If I could give zero stars I would"

If I could give zero stars I would. Constantly lie about return of car being minutes away. Get cut off deliberately by rude contact on mobile. Returned car to wrong terminal initially. Absolutely useless and inept staff members at drop off point. Do not use this company what a scam. Agree 100% with previous reviews. Disgraceful and disgusting.

"Scratched, and 100 miles on the mileage"

Car scratched, car seat removed, dashcam disconnected and rude rude staff! 100 miles on the mileage. Been using the car whilst away and driver told us ‘we get what we pay for’. DO NOT USE THEM

"Dreadful service"

Dreadful service - took 2 hours for our car to come. They kept fobbing us off saying it was on it’s way, there’s a problem on the motorway, it will be there any moment, when we could see from our Volvo App that the car was turned off and in the carpark. DO NOT USE THEM!!!!

"Worst company ever"

Worst company ever! The guys lying for each other cover their asses. Everybody say 2 minutes, 5 minutes…. Etc. we were waiting for our for 2 hours!!!! With my 8 yr old who was crying from tiredness! They scratched the car on the side and the car was covered in dirt so I have no idea where they kept it. The guy said he was ringing us constantly apparently but there was not one missed call or incoming call on our phones. The seat was so warm when he finally turned up I bet he fell asleep in the car and just did not give a poop! Dont use it ever if u want to keep ur car in good condition and not wait hours in the middle of the night!!!!

"Waited over one hour to have our car…"

Waited over one hour to have our car returned, would have been cheaper and quicker to park and ride.