Somerset Motorhome
mark Hill
"We had been looking for our first motorhome"
We had been looking for s motorhome for a while, when we found one we liked at Somerset motorhome Centre.
I have to say, the staff where excellent from the off. They were Helpful, professional and gave us plenty of time to look and ask questions without any
pressure.
We have been more than pleased with the motorhome, and the aftersales team
Have been exceptional. Thankyou Paul.
I highly recommend Somerset Motorhome Centre, they are a company I feel you can trust totally.
Jackie
"Excellent all round. Don't even bother looking elsewhere, ring them"
From the first phone call the staff exceeded all of my expectations. Every department is equally efficient, friendly, professional and communicative.
My Motorhome has been exactly as described/photo'd/video'd. No nasty surprises. Even the, "back-to-base warranty with common sense" because I live 7 hours away, has lived up to its promise of allowing me to have a small issue fixed locally.
I cannot praise these guys highly enough. They absolutely nail what they do.
They are an absolute diamond in the Motorhome business.
PAUL SALVAGE
"Customer Care "
Through the whole process of part exchange and purchasing my Motorhome with Somerset Motorhome Centre, (SMC) both my wife, and I, had nothing but confidence with the attentive and experienced staff. The strong company ethos and values permeates all the staff that we met; distinguishing SMC as second to none, in regard to their customer care. The aftersales support, in particular, has been exceptional from Nicki and the technician team. We recommend, without reservation, SMH who have consistently exceeded our expectations in the service that we have received.
Liz
"Great Customer Service "
Great to find a company with such good customer service. Everyone throughout the process have been brilliant, thank you.
Keith Midwinter
"Recently got a campervan from SMC"
Recently got a campervan from SMC. The sale was totaly genuine with no pressure and everthing Zac promised us was delivered and on time. We noticed a paint blemish and Paul at the service centre completed the paint work as promised. An excellent service from a trustworthy company. My many thanks to all the sales and service srtaff.
A Byers
"Fantastic after care experience"
Second time buying from this company and again the whole process was a delight from part exchange to collection however the aftercare deserves a special mention. While staying at the included campsite, after collecting the new van, Storm Bert claimed the roof vent and sent it sailing into a nearby field. The following day a member of the team ensured both the van and I had somewhere safe and dry to stay until the vent was replaced. Despite the fact this was a Sunday and his day off, Paul went beyond above and beyond to ensure all ended well. Thank you Paul.
Richard Nash
"Positive experience purchasing 1st…"
Positive experience purchasing 1st motorhome. Knowledgable and helpful staff. Happy to use again in future.
Chris Fouracre
"Superb Experience "
As first time motorhome buyers we were treated to a professional and superb experience. From viewing to taking delivery was made a pleasure. The sales team were extremely helpful and professional and nothing was too much trouble. The after sales was second to none with superb service and again nothing was too much trouble. Overall we had a superb experience from a truly superb company. Would highly recommend.
Mandy Farr
"Smooth sale to Somerset Motorhomes."
Sold my van to Somerset Motorhomes. No hassle and straightforward transaction. The two men who came to collect it were friendly and professional and rang to let me know what time. Many thanks for a smooth easy sale.
Consumer
"DO NOT TRUST THIS COMPANY!!!…"
I phoned to enquire about a VW Rollinghomes Livingston advertised on their website at £36,995. I telephoned again the same day, after viewing all the photos, in order to leave a deposit and reserve the vehicle. I was told that as I was a previous customer, they would not need a deposit, as long as I travelled down to see the vehicle the next morning and complete the transaction. I duly turned up the following morning and agreed to buy the campervan. Whilst waiting in the camper van for a part ex value on my current van, I was then told that the price of the VW, which I had already reserved, had gone up to £44k!!!
I am outraged by this - it is totally unprofessional, unethical and potentially illegal, since I had already verbally confirmed I would buy the VW at the advertised price of £36,995. They did not offer to compensate me for my time nor my mileage costs in making a wasted journey. I was just sent on my way with nothing. I am appalled!!
DO NOT TRUST THiS COMPANY !!!!!
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