"Customer service is excellent"

Customer service is excellent - Poppy and Lydia are a real asset to the Company and will help out where at all possible. The logistics and stock updates are challenging but with service like this they can turn a potentially disappointing experience around to great effect !

"Highly recommended "

Amazing price and arrived in less than 24 hours

"Late delivery leaving me with no…"

Late delivery leaving me with no working bathroom for4 days

"It wasn't clear on website that the…"

It wasn't clear on website that the supplied Flexi tails connectors wouldn't fit standard isolation valves. This would have been helpful to prevent last minute rush to buy the correct tails. Otherwise, taps are perfect.

"Little disappointing. "

Ordered what was supposed to be a like for like tap but when it arrived the connections were smaller than current ones. The order took longer to arrive and the returns process was less than straightforward, not helped by the bank holiday weekend. All in all will stick to buying in store in future.

"Delivery was delay"

Delivery was delay

"The tap started leaking within 4 years"

The tap started leaking within 4 years. The valves were impossible to remove early on. I have asked for support as it is still on the manufacturer’s warranty but was told a number of excuses and wrong assumptions to brush me off.

"Supply issues"

Several thing went wrong with this purchase.
Firstly I was only informed after ordering, that they were moving warehouse and would be a week late - allegedly this was advertised on the site, but not anywhere I seen.
Secondly, once the 3-hole taps arrived I believe that the incorrect connecting pipes were supplied - I was given 200mm braided pipes for what was less than a 100mm gap, meaning the only way to fit was make a loop which has resulted in exceedingly poor waterflow.
No installation guide to show how such long braided pipes should be fitted, if a loop was the correct method or if they were just the wrong connectors.
So I'm left with nice looking taps that aren't useable in a bath plumbed in.

"First time ordered "

First time ordered , no issues .arrived in time and as detailed

"Quality of product and service"

Quality of product and service