"I have ordered brake disks for skoda…"

I have ordered brake disks for skoda octavia 2017 1.6 diesel. they sent me the wrong size. It’s too big. In the app was  showed this disks fit to my car. What I can do now??

the second time I have problems with them.

"2 weeks gone and I still waiting my…"

2 weeks gone and I still waiting my order, it was promised to be delivered on 23th of February to Ireland, according to DPD my package is since 21st of February in Belgium where was taken from France. I hope it will arrive next week because if not I will claim refund. Be aware that this company is extremly lazy and if you order ensure that you do it via paypal, otherwise they gonna ignore you

reason that I gave 2 stars and not 1 is because the parts are relatively cheap

EDIT:
It is not possible to contact you via my misterauto account, because it is not working!

You sent me wrong parts: Front brake discs and wiper blades does not fit to my car despite you provided on your site it will fit.

"Suspension Kit Order"

I ordered a relatively expensive (~€850) suspension kit from Mister-Auto on the 1st of February for a BMW. I spoke to someone over the phone first to ensure stock before ordering. I was told that it was in stock and I could place the order. Delivery would be estimated for the 11th so I went back to the app and placed the order. On the 7th, I noticed that the item hadn't been dispatched and made a quick call to find out it was being dispatched that day, I was also offered a refund if I had felt I was waiting too long during the call which I didn't need. I had a message later, as promised, from Mister-Auto to confirm that it was dispatched. I was able to track the item online. The kit arrived today in Ireland (14th). I am very impressed with the customer service and will order again. Delivery was one day late but this was down to the local courier here.

"Buyer Beware ... May not be legit"

Wish I had read this beforehand which I normally do!
Same complaint here. Still waiting on my order. Site said within a week. Then when I bought it it moved to 3 weeks. Was supposed to have arrived on 25th January. No sign of it or any contact from them in a way of an update or apology. Buyer beware!!!

Ok Now I know this is some kind of scamming website. When I posted the above review my order was cancelled without so mush as a hello or explanation as to why. The cost of the item ordered was reimbursed. The cost of the shipping was NOT reimbursed. Here in lies the scam. Never knew you could ship nothing and be charged for it!!!

THIS IS A BOGUS WEBSITE.

"I'm waiting on an order"

I'm waiting on an order. it's in Belgium for the last 5 days hasn't moved. Its like there hanging the phone up when I call. I managed to speak to someone this morning and as I was reading out my parcel number I was cut off. I have my doubts on how legit they are.

"I never received my part"

I never received my part. Customer service is impossible to reach. Seems like they not picking up their phone on purpose. I can see my package never left France. DPD FRANCE told me that they only gonna deal with the sender. Now I am without money and without my part. A lot of trouble if it goes wrong..Impossible to contact them!

"Terrible customer service"

Terrible customer service. Wrong parts delivered twice. Added cost time and frustration. Avoid this UK company pretending to be Irish.

"Don't bother Edit : eventually refunded"

Edit: they eventually refunded shortly after this review was posted

They're great if everthing goes well but a nightmare to get a return or refund off. Beware !!

"Top company and prices"

Great selection,top prices and a customer service so helpful.i ll be back !

"If your after the good service and the correct parts, then look elsewhere"

Ordered a front passenger side window regulator which wasn't delivered on time and when it did come it was the wrong side. Sent it back and never received a refund. Emailed them more times about it, just to be flopped off each time. I thought i was ordering from an Irish company due to it being Mister Auto.ie but its an English company sourcing parts from France and Germany. Their customer service is the worst I've ever experienced, nothing professional about this company and just very misleading.
Take my advice, read the reviews on here and take note. I didn't and unfortunately i got screwed over.

I wouldn't rate them lower if i could but certainly will never deal with them again. Good luck to anyone who does.

David Keating
Order number Y9338367



GOT A REPLY FROM MISTER AUTO AND ITS THE SAME RUBBISH THEY HAVE BEEN EMAILING ME. JUST AUTOMATED EMAILS WITH NO ASSISTANCE OR HELP BEHIND THEM. TELLING ME TO CONTACT A CONTACT EMAIL WHICH THEY NEVER REPLY FROM. THIS ISSUE HAS BEEN GOING ON SINCE 11TH JANUARY.

I WOULD HIGHLY RECOMMEND PEOPLE NOT TO ORDER FROM THEM AS THEY HAVE NO REGARD FOR THEIR CUSTOMER, THE PART I RECEIVED AND RETURNED WAS OF POOR QUALITY, NOT EVEN AN IRISH COMPANY AND JUST WASTED MY TIME.

I SHOULD HAVE WENT WITH MICKS GARAGE AS I WOULD HAVE GOT MY PART IN A FEW DAYS AND THEIR CUSTOMER SERVICE IS A HUNDRED PERCENT. THEY ALSO HAVE GREAT REVIEWS.

MISTER AUTO WILL NOT RESOLVE THEIR MISTAKES AND YOU'LL MOST LIKELY WAIT WEEKS FOR THE WRONG PART. AVOID AT ALL COST.
PART RETURNED 3 WEEKS AGO AND STILL NO REFUND.

21st February update.
Parts ordered before Christmas and sent back after them sending the wrong part. They are denying that they haven't received that returned part and still no refund was issued.
Avoid at all costs.