"Excellent customer service"

Excellent customer service. Questions were answered quickly and accurately.

"great!"

Seems to run more uniformly (less cycling) than earlier models - maybe it’s the bottle thermometer that I’ve not used before?

"This is a replacement unit to the…"

This is a replacement unit to the original which we had for 12 years. The new one we upgraded to a larger unit that was more appropriate sizing for our cellar. It fits in the same hole but is considerably deeper from front to back. We had plenty of space so there is no issue. We have the excess projecting into the basement crawl space so it’s not in the way.
The operation and settings are much more elaborate with many options and technology advances. It’s taking some reading and experimenting to learn the procedure for adjusting temp, etc.
One suggestion I’d make it to add some practical illustrations to the manual giving examples of when various settings would be helpful or most efficient to be used. Let someone other than your engineers write it😂
Thanks for such a quality product.

"Cellarcool Cx4400 meets my…"

Cellarcool Cx4400 meets my expectations. Easy to install. Customer service excellent. But documentation to operate is poor at best

"Shipping was on time"

Shipping was on time, install was pretty quick, unit cools the cellar to 55 degrees.

"Excellent"

Professional and accurate
As a service technician I was pleased with the fast response

"Outstanding customer service!"

Outstanding customer service!

"Good support, good performance, manual is weak"

Phone support was very good and the unit was shipped very quickly. It works well. Some areas for improvement are the manual, which says nothing about the air filters in the front and back, how to open up the unit to clean them, and how often to clean them. Also, prior to the sale, there was nothing mentioned about a side door to put pills into the water drainage system. Like most people, my unit sits at the top of a group of wine bottle slots and is completely framed in by them. No way to access this compartment. Would have been good to know that ahead of time or redesign the unit so that the pills could be put in from the front or rear.

"prompt knowledgable response I…"

prompt knowledgable response I woulduse them again

"Parts department was helpful and knew…"

Parts department was helpful and knew about my Sc4000i as I had registered my unit the next day I received it. After a few weeks of trouble shooting, my tech advised it was the compressor. It was a last resort for him because of the limited space to work on these units.

Compressor was still under warranty. After a tech invoice and picture of the unit plus 35 dollars the compressor was received within 6 days of shipping . Overall if it wasn’t because the unit took a while to open ( Rivets and limited space between parts) we could have figured it out in a few days. Didn’t help I was out of town for 9 days while this was going on. Left my AC on at 70 the entire time. Yes, my power bill was higher LOL.