"Emails about a discount crossed during…"

Emails about a discount crossed during ordering process. Asked about discount but never received a response. Disappointed. Not a best practice.

"Great communication"

Great communication! Fast delivery. Thanks!

"Glad they had it"

They had a hard to find item that was shipped on time, and in perfect condition.

"I didn’t like the sliding door chimney…"

I didn’t like the sliding door chimney regulator on top of my primo XL. It unintentionally broke (no kidding) and I ordered a daisy wheel regulator. Customer Service said they had none in black, but could send a red one. I agreed. Three days later a black sliding door one shows up. Good enough. But where did the red daisy wheel go. I’m still satisfied.

"GRILL COLLECTION IS A SCAM!!"

GRILL COLLECTION IS A SCAM!!! Can you give 0 stars? After nearly a year of being told my order was going to ship at the end of the month, month after month, I never received it. I was promised cancellations and refunds that never came, and I had to dispute the charge with my credit card company. I’ve done some external research and found that this is a very typical experience with GC. Never ever ever use them.

"Outdoor Kitchen Improvement"

I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. After doing some research to provide a pantry behind the double doors I found Grill Collection which had exactly what I needed. The installtion was easy and the pantry is sealed from outside weather and bugs can't enter. Very well constructed and useful storage solution for mu needs. Great company!

"Awesome Customer Service"

Awesome Customer Service. Item was in stock and delivered as stated during heavy holiday season.

"Would advise to stay away "

Ordered an item, received confirmation that item would ship, never received item. reached out to customer service who said they canceled my order but sent it to a completely different email address. Spent a month with customer service trying to get a refund. Constant run around until I mentioned the credit card company and then it was refunded. Not worth the month of running around, felt very close to a scam.

"Great grill, had one of them years ago. This will last 10+ years "

I wanted to purchase a MHP grill, had one years ago and they are the best. This company did a good job in getting the order out and had tracking information.

"terrible customer service "

Been over a month and I still haven't received my grill. terrible customer service, they just give you the run around every time you call and then email you a different answer. Hopefully the grill is better than the transaction