"When I ordered my grill insulator pan…..."

When I ordered my grill insulator pan untold it was in the warehouse and should be here in 3-5 days
It shows up 3 weeks later! Won’t buy from you again. Will go back to BBQ guys much better service

"personal attention..."

really appreciated the personal confirmations, and that i could followup directly with your representative. each time i needed to reach out my question was answered. thanks so much!

"It took 4 months to receive air bubbles..."

It took 4 months to receive the grill. Once I received it, it arrived in good packaged shape and well boxed and protected. However, I found that the chrome trim on the main hood has air bubbles as the chrome plating process must have not held the right way. I made Grill Collection aware of the issue, and they said they would get in contact with the Mfg. Until then I have a grill that I am now waiting to use until I hear back from them.

"i ordered $400 worth of products and…..."

i ordered $400 worth of products and they sent an email saying they now didn't have it and found another but it would cost $210 to ship it. Others are free and already waited a week. Poor customer service.

"Kept in touch all the way thru order no…..."

Kept in touch all the way thru order no problems would have no problem dealing with them again for any of my needs

"Fantastic experience..."

Your online ordering, follow up , customer service and overall sales experience is fantastic. Any future BBQ needs I will be ordering with you!

"Everything was delivered on time..."

Everything was delivered on time

"Great product, great communication..."

The communication was great. The grill I ordered was delayed by the manufacturer but I was notified along the way as things progressed. Product was received and is working great.

"STAY AWAY! SCAM...."

I ordered a grill liner at the end of March 2021, paid in full for over $900. It is now September and I still do not have the grill liner. I have been given the run around and promised multiple dates of delivery and still nothing. Company does not communicate well and will just give you another date 2 weeks later for the next promised delivery and claim the date is from the warehouse. HORRIBLE

"Company kept in contact during the wait…..."

Company kept in contact during the wait for my grill cover to be shipped. Were very helpful and responsive. Great company to deal with.