"They were great"

They were great. I called and they delivered. I was able to track and arrange my delivery

"I thought I did good research to find…"

I thought I did good research to find the parts I needed. Even after chatting with a rep., and double checking the website, I ended up with parts that were not what I wanted. Replaced with parts that are run of the mill Amazon parts, with a piece of paper saying this is the ideal replacement. Replacement burner is 30 percent smaller, uneven heating, and didn't come with the correct size Venturi tubes...total disappointment.

"THANK YOU VERY MUCH"

THANK YOU VERY MUCH, EVERYTHING IS THE WAY I WANT IT TO BE

"Ordered a 5 burner Beefeater Grill"

Ordered a 5 burner Beefeater Grill. It came with a griddle which I did not want or order. So now I must buy another vaporizor and grill to get the use of a 5 burner grill. Seems like a rip to me.

"Good customer service"

Good customer service

"The grill was arrived in a very timely…The grill was arrived in a very timely manner versus other companies were telling me six weeks to receive. Customer service was fantastic"

The grill was arrived in a very timely manner versus other companies were telling me six weeks to receive. Customer service was fantastic

"Awesome communication!"

Awesome communication with all the delays to get this delivered. Really appreciated being up front with the progress of the order.

"The grill was ordered in March 2021…"

The grill was ordered in March 2021 after consulting an online representative that it was in stock. After the purchase was made I was informed it would be delayed May 4-18th. After agreeing to wait and the date window came and went I was told there was an additional delay and the grill would not be here until August 1st. At the end of June I found the grill on another site and purchased it there. That same day I placed my new order I came cancel my order at Grill Collection I was told it had already shipped. I am very dissatisfied with the logistics this company has in its order processing system.

"Not seeing the grill in person"

Not seeing the grill in person, I was taking a chance. I have not grilled on it yet. Grates look good. I was not happy that a grill of this price, would have plastic handles on the door and the side shelves. I should have bought the Weber grill at Costco. Cheaper and made a little better.

"I would use Grill Collection again!"

All was great as I needed the grill and doors/drawers in a timely manner. My only concern was the delivery. I kept getting bad or no information on when the delivery would be made. Fortunately after communicating with both shippers, the items came on the day before I left for out-of-town.