"First time claiming SKy home insurance…"

First time claiming SKy home insurance and having a complete nightmare, for an emergency fix and with a vulnerable person in the house with a window frame hanging off the wall, first called Tuesday AM, eventually got through and they hung up, told someone would be out within 24 hours, didn’t happen, called back today and no ticket had been raised, contractor came out, said he couldn’t do the job an hour ago as it needed a building assessment , now left with an unsafe wall and window in my sons bedroom which he can’t use and no further info, absolutely dreadful service, and now have my son sleeping on the couch for a 3rd night with an unsafe bedroom, would most definitely NOT advise using this company

"I have taken a new car policy via 1st…Central"

I have taken a new car policy via 1st Central and it appears is underwritten by Skyfire. I have requested a hard copy of my policy and have still not received it. I have lodged a complaint with the broker now. I have been given an address for Heywoods Heath Uk. If I had known how bad this company and the broker 1st Central were I would never have dealt with either. I have been driving for 35 years.

"Absolutely awful home insurance"

Absolutely awful home insurance. I had a blocked pipe which caused my kitchen to flood (my wooden floor is now ruined) and they sent out a plumber who said the pipe is blocked and the soil pipe is faulty. He told me to call the insurance back and ask them to send a drainage company. I called the following morning at 9am and they said they had assigned someone to me. Hours passed, I called again at 11, then at 1.30 and both times they said the same thing. When I called again at 3pm, they said no one was actually coming as I’m not covered because the soil pipe is faulty. Firstly, why make me wait all day to tell me that? I took a day off of work, I had no bathroom facilities available as the waste water coming from the bath and shower was causing the flood and I have a small child. I managed to get a drainage company round the same day (and paid evening rate) who sorted the blockage in 45 minutes; he said the soil pipe didn’t cause the the actual blockage so technically I should have been covered. I’m absolutely disgusted with this insurance product and would strongly recommend others are not fooled into using them.

"DO NOT use them or you will regret "

Absolute joke they are. I am trying to get a new phone after my screen was damaged. 3 weeks after, they cannot even find my delivery company, tracking number, delivery date?! I am cancelling my insurance, trying to get 75quid back for phone replacement(whic on the end, never happened). I did call them 4 times and every time they gave me different answers to same questions. ZERO professionalism. Very frustrated and unhappy. That is why they are so cheap, as they will offer ZERO help. Joke

"Report them to the Federal Trade…"

Report them to the Federal Trade Commision if you have been scammed. Its the only way to get this company taken down.

They are fradualent. Will make out they are you car insurance or that your car warranty has expired when it hasn't and you need to pay a one time fee. Then they will charge your card on different days every month and have you think its a recurring charge.

"Hideous claims service"

Hideous claims service. DO NOT use Sky insurance for either your home or motor insurance. Worst customer service and claims service I have ever encountered. STAY WELL CLEAR AND AVOID AT ALL COSTS.

"Sky protect insurance …"

Being a new customer to Sky protect insurance - not a confident start. Disappointing customer care following involvement with Emergency Cover.

"Poor customer service & broken promises"

We have had our contents only policy since May 2023.
Our separate insurance for my engagement ring is coming to an end and we wanted to get a quote to see how much it would cost to add this on to our contents.

I have been astounded just how difficult it is to find any information about Sky contents insurance on their website. I am unable to make any changes or do anything with my policy online and the website is not very user friendly.

I ended up sending an email of complaint to Sky about this situation. I received some communication back where Sky appeared to want to make amends and offered to call me this morning to discuss the quote, advising it would be a 10 minute phone call. Unfortunately the call never happened and this poor level of service and broken promise has only served to strengthen my opinion about their company.

Luckily for us our contents insurance is due for renewal in May 2024, so we will definitely be looking elsewhere, and not sticking around with Sky due to this poor experience. If they can't get it right just with a potential amendment, I hate to see what they are like if you try to engage with them to make a claim.

"How difficult can it be to lodge a claim!"

Ive been trying to lodge a claim for 10 days
The website, naturally, says we can email a claim but after that no reponse in 4 days
Phoned a call handler who took my details.
4 days further on and still no claim started!
Changing back to a reputable broker in the summer

"AVOID AT ALL COSTS"

Had been a loyal customer with 1st Central car insurance for 2 years, rang them to renew my policy. They said part of their 'clauses' had changed meaning they were unable to offer me insurance (I have bo claims or convictions, 8 years no claims) but were unable to tell me exactly why they can't insure me again. Gave me a website address for sky fire insurance as this is underwriter of first central but could not provide a direct number. On the website the only number for sky fire insurance relates to claims. HORRIFIC customer service!! I am now left having to find a new provider with just 3 days!!!! WILL NEVER EVER USE AGAIN.