"Unable to direct me to a specific on line file…"

Unable to direct me to a specific file needed for tax purposes.
I was unable to locate it on line suggesting a weakness in the structure either of the database or of the relevant Web pages.

"Good solid platform."

Website generally easy to navigate, would be nice with real time updates, changed pension provider as of yet no issues and seemed fairly seamless, so overall no real complaints.

"Professional"

Professional

"Atrocious and will be leaving"

Didn't follow written instructions. Delayed payment. Dreadful service since being taken over, and far too high management costs. which is why we will be moving our entire portfolio to another supplier.

"Excellent advice from financial adviser"

Excellent advice from financial adviser

"Grateful for prompt and positive…"

Grateful for prompt and positive response to my queries.Always helpful and empathetic in a subject I’m not at all familiar with.Very satisfied client.

"Waited quite a while for someone to get…"

Waited quite a while for someone to get back to me after emailing them to request a call.
Following a missed call from them I rang them and made an appt for a follow up call at 10am the following week,still waiting for the call so quite honestly I'm thinking maybe I should find someone more reliable!

"responsive and helpful"

responsive and helpful

"I find Nucleus always helpful and…"

I find Nucleus always helpful and efficient.

"Very good 😊 easy an very nice people"

Very good 😊 easy an very nice people