"Prompt response..."

Prompt response to my request and a speedy resolution of the situation

"Easy experience..."

Easy, professional and friendly professional.

"On lime paper work confusing app…..."

On lime paper work confusing app constantly down ! Processes hard to follow very little assistance to guide you through process

"Quite extraordinary dificulties dealing…..."

Quite extraordinary dificulties dealing with nucleus and the RL 360 bond. 50k was left "floating for a fortnight!

Equally, general investment performance has been poor and no explanation has been given. The 3 month report is issued for the accounts held with absolutely no explanation of performance, strategy or actionsn to be adopted to rectify poor investment return performance.

"Very helpful lady at the end of the…..."

Very helpful lady at the end of the phone, explaining everything that I needed to know.

"Really helpful on the online chat and…..."

Really helpful on the online chat and this sorted out my query within minutes.

"The process was simple..."

The process was simple

"Seamless exchange...."

Recently changed our Financial Advisor and Nucleus were instrumental in making the change seamlessly simple. Great communication from them and quickly made the necessary amendments.

"used for shares droppingsome time now and always spot…..."

used for some time now and always spot on with information although shares keep going down.

"Able to access easily and all…..."

Able to access easily and all information available