"Very useful investment tool"

Very useful investment tool one that my FA is taking over and using in future

"I contacted you as had not received my pension"

I contacted you as had not received my pension payment on time. The lady I spoke to looked into the problem, found out why there was a delay in payment. She supplied the information to both myself and my IFA.
Whilst I was not happy about the delay, this was in no way your fault
NOTE YOU ARE SHOWING MY WIFES NAME ON THIS REVIEW, SHE PASSED AWAY ON 11/7/23. I DO NOT UNDERSTAND WHY YOU HAVE HER NAME AS PENSION IS IN MY NAME ONLY

"Good professional guidance."

Good professional guidance.

"Help when needeed"

Due to circumstances beyond our control we found ourselves isolated in the world of wealth management. Nucleus, being our platform, was the only contact we had and we have to say that they performed brilliantly.
Their empathy for our situation was well beyond our expectations and we have nothing but praise for the help they gave us.

"Apology"

I am so sorry my initial response was incorrect. I had confused Nucleus with my other pension company. i can only apologise for a senior moment.

"I am not a financial expert so my…"

I am not a financial expert so my comments are limited. The web site worked well when I used it.

My primary concern was the fees taken. How my capital could accumulate when fees taken every month amounted to hundreds of pounds a year is beyond me.

"good customer service."

good customer service.

"Staff member I spoke to was very…"

Staff member I spoke to was very helpful.

"Sorted out my request very efficiently."

Sorted out my request very efficiently.

"Poor service"

Poor customer service with no follow up